Marcus T. Owens
Summary
To effectively utilize my proven leadership skills, project management and strong analytical skills in an analyst level in the federal government while progressing towards a position in management.
Bachelor's degree in business management. Well organized with strong management, supervisory and interpersonal skills. Proficient in MS Office (Excel, Word, PowerPoint, Access). Possesses a positive attitude and strong work ethic. Excellent written and verbal communication skills
Experienced with financial analysis, budgeting, and forecasting. Utilizes data-driven methodologies to support financial decisions and enhance budget efficiency. Track record of leveraging analytical skills and strategic thinking to drive financial success.
Results-driven insurance professional with proven track record in claims management. Known for effectively resolving complicated claims and maintaining high standards of accuracy. Exceptional team collaborator with focus on adapting to changing needs and delivering reliable outcomes. Expertise in risk assessment and customer service.
Overview
31
31
years of professional experience
Work History
Financial Management Analyst
NAVFAC
05.2024 - Current
- Implemented internal controls and complied with [Type] regulations for financial management.
- Recorded, interpreted and communicated financial data and plans using ERP.
- Handled payments and disbursements for 500 Funding documents for customers.
- Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
- Responsible for identifying, analyzing and resolving a range of budgetary problems.
- Responsible for reviewing and/or evaluating budget requests, as well as controlling and reporting of obligations and expenditures
Independent Insurance Agent
All Professional Insurance Agency II
02.2000 - Current
- Manage and coordinate the day-to-day operations for all commercial/business and personal insurance: Revenue generation, marketing development and the execution of sales and operational strategies to meet objectives, customer satisfaction and personnel development
- Manage Payroll, Bookkeeping, Audits, and monthly reconciliations
- Knowledge of QuickBooks
- Developed marketing strategies to compete with other individuals or companies who are selling insurance products
- Dedicated sales expert with a reputation for consummate professionalism and exemplary ethics
- Remain current on the latest trends in the industry, with comprehensive knowledge of financial and insurance products, services, and best practices
- Proficient in PC and Microsoft Operating systems
- Efficient with Microsoft Office and Outlook
- Knowledge of several Agency Management systems (Quotation, Accu-Auto)
- Managed a book of business of over 1,000,000 in premium
Certified Application Counselor
St. Joseph Mercy Care
08.2013 - 11.2015
- Provide education and outreach to individuals and families on the Affordable Care Act and help determine which health insurance option best fits their needs and to assist them in enrolling in a plan of their choice
- Conduct public education activities to raise awareness of the availability of Qualified Health Plans
- Outline information that a consumer needs to have available when applying for coverage through the Exchange and provide information to the consumer allowing access to the Exchange either from home or a computer terminal
- Explain to the consumer potential eligibility for public/governmental programs, how the federal health insurance premium tax credit and cost-sharing reductions work
- Describe the features and benefits of health coverage in general terms, including cost-sharing mechanisms like deductibles, co-pays or co-insurance
- Describe what a Summary of Benefits document is and where to locate it in a QHP
- Describe how to find information about provider networks
- Describe the different metal tiers and how benefits change based on consumers income
- Provide to enrollees' referrals to any applicable office of health insurance consumer assistance, health insurance ombudsman or agency if they have a grievance, complaint, or question regarding a health plan, coverage, or a determination made under such plan or coverage
Patient Navigator
Southside Medical Center / Grady Memorial Hospital
08.2011 - 08.2013
- Provide guidance to patients with health care needs through and around the healthcare system
- Help each patient locate a medical home so they can receive timely diagnosis and treatment
- Maintained and updated patient database
- Help patients identify and utilize appropriate social services
- Navigated through NEXTGEN and EPIC to schedule appointments and follow up with patients
- Connected patients to community health centers to continue their treatment
- Assisted with updating electronic medical records
- Submitted monthly reports for current grants that are in place
- Updated the medical billing system by inputting bad debt
Subrogation Representative
Safeco Insurance Company
10.1998 - 02.2000
- I helped increased Safeco's subrogation recovery awards and productivity by providing clear and concise winning strategies to a team of 10 negotiation and arbitration representatives using strong interpersonal skills
- I maintained an arbitration winning percentage of 80%
- Consistently abreast of the policies and procedure of the organizations to ensure that my actions were within compliance
- Responsible for analyzing files and constructing strategic arguments for negotiations and preparing files for arbitration
- Analyzed files for subrogation, negotiated claims with attorneys, adjusters, and uninsured claimants for collection, managed and maintained pending portfolio of over 250 files
- Assigned one of Safeco's largest accounts (Merchant Tire's) to manage all their subrogation needs
- Submitted monthly status reports on pending cases to corporate office
- Participated in regional arbitration meetings
Senior Subrogation Representative
Allstate Insurance Agency
05.1996 - 10.1998
- Analytical abilities determined the file direction of all damage dispute cases assigned to Valley Forge Subrogation Center: sending to Negotiation, Arbitration, Litigation or deeming a write-off if determined non-economical to pursue
- I analyzed an average of 80 disputes a week
- Wrote over 500 arbitrations in the first two months of joining the subrogation unit, helping to bring the unit up to compliance with their outstanding arbitrations
- Prepared classes for new employees on claims, subrogation, and customer service
- Responsible for handling customer concerns and resolving issues while pursuing collection from liable parties for damages sustained by our customers and paid out on claims submitted and settled on their behalf
- Utilized the principles of negotiation, arbitration, and litigation to resolve subrogation recovery documented files with appropriate notes, evaluations and decision-making process while achieving optimal customer satisfaction
- Member of the Arbitration Board
- Certified Automobile Arbitrator through Arbitration Forums
- Responsible for all technical and procedural activities related to the negotiation and arbitration of automobile property damage disputes in one of Allstate's auto subrogation centers for the Southeast
Claims Adjuster
02.1994 - 05.1996
- Highly motivated, resourceful insurance claims specialist with diverse cross-functional background and an excellent record of success in winning settlements and reducing claims payouts to acceptable and just amounts
- Has solid background in investigation and settlement of complex claims
- Managed caseload of 200 pending personal lines claims and contacting the clients within 24 hours of receiving the claim
- Selected to manage all MIST (Minimal Impact Soft Tissue) claims for the Northeast region along with my normal caseload
- Provided quality customer service to meet the needs of the insured, claimant, and all internal and external customers
- Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC)
- Conducted damage management including properly managing the repair process of mitigating storage, rental, early tow to salvage and other related expenses by working closely with appraisers, rental facilities, body shops, repair facilities and other vendors
- Reviewed and analyzed coverage and applied policy conditions, provisions, exclusions and endorsements, pertinent to a variety of vehicle damage claims
Education
Bachelor of Science - Business Management
Hampton University, School of Business
Hampton, VA01.1991
Skills
- Expertise in Excel
- Cash Flow Analysis Expertise
- Organizational development
- Client Relationship Development
- Financial Systems Management
Timeline
Financial Management Analyst
NAVFAC
05.2024 - Current
Certified Application Counselor
St. Joseph Mercy Care
08.2013 - 11.2015
Patient Navigator
Southside Medical Center / Grady Memorial Hospital
08.2011 - 08.2013
Independent Insurance Agent
All Professional Insurance Agency II
02.2000 - Current
Subrogation Representative
Safeco Insurance Company
10.1998 - 02.2000
Senior Subrogation Representative
Allstate Insurance Agency
05.1996 - 10.1998
Claims Adjuster
02.1994 - 05.1996
Bachelor of Science - Business Management
Hampton University, School of Business
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