Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
SoftwareDeveloper
Marcus Reed

Marcus Reed

IT Cybersecurity & AI
Yorba Linda,California

Summary

Throughout my experience in IT, I have been able to accomplish goals, tasks, and objectives through the utilization of my skills in developed analytical discussions, effective coordination, communication, scripting, patience, and dedication. I have an exceptional understanding of IT based on my educational prowess in graduating with a Master's Degree With Distinctions (4.0 GPA), and a Bachelors Degree with Summa Cum Laude (4.0 GPA). In my experience, I worked with and managed several I.T. teams. My University experience has prepared me for excellence in a real world environment. In optimizing my I.T. team, I was able to utilize team members individuality, culture, and personalities to complete extremely difficult tasks effectively in a timely manner. Overall, the greatest benefit I have gained is the knowledge that any task can be accomplished with the right people, and the right mindset.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work History

IT Support Specialist - Technician

Microvention-Terumo
Aliso Viejo, CA
05.2022 - Current
  • Created Automation Scripts through Microsoft Power Platform and PowerShell to automate tasks, create reports, and increase efficiency in the organization.
  • Advanced Troubleshooting methods to resolve associate issues.
  • Effective escalation of associate issues or concerns to IT Managers.
  • Excellent Soft-Skill development to boost associate and management confidence in technical expertise.
  • Utilized best practice methods from company guidelines to implement effective and efficient associate trainings.
  • Resolved over 50 to 100 technical support inquiries per week.

IT Field Support Technician

Engineering Technical Services
Mesa, AZ
01.2021 - 05.2022
  • Documented changes and actions in computer-based tracking system.
  • Wrote PowerShell Scripts to optimize SCCM, AD, and OneDrive Backend
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.

Education

Master of Science - IT Cybersecurity And AI

Ira A. Fulton Schools of Engineering At ASU
Tempe, AZ
08.2022 - 05.2023

Bachelor of Science - IT Cybersecurity & Networking

Ira A. Fulton School of Engineering At ASU
Tempe, AZ
08.2018 - 05.2022

Skills

    Information Security

Critical Thinking Skills

Troubleshooting

Teamwork & Leadership

Public Speaking

Microsoft 365 Suite

Scripting Automation

Project Management

Linux, Unix, & Windows

Customer Service

Soft Skills

Communication

Time Management

Python

HTML

CSS

Javascript

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

"Don't Stop when you're Tired, Stop when you're Done".
David Goggins

Timeline

Master of Science - IT Cybersecurity And AI

Ira A. Fulton Schools of Engineering At ASU
08.2022 - 05.2023

IT Support Specialist - Technician

Microvention-Terumo
05.2022 - Current

IT Field Support Technician

Engineering Technical Services
01.2021 - 05.2022

Bachelor of Science - IT Cybersecurity & Networking

Ira A. Fulton School of Engineering At ASU
08.2018 - 05.2022
Marcus ReedIT Cybersecurity & AI