Marcus Waggoner
Hamilton,OH
Summary
[Job Title] with [Number] years of documented quality control success. Develops specific and measurable goals, improvements and standards to continuously and consistently improve quality and reduce and eliminate errors. Successfully audits and maintains product accuracy and timely delivery resulting in customer satisfaction. Initiates quality-related SOP training and enforces procedural adherence.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Principal Associate/ Lab Quality Manager
LyondellBasell Industries
04.1997 - Current
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Improved quality processes for increased efficiency and effectiveness.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Provided observations, took measurements, and performed tests at various stages according to quality control plan.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Bachelor of Science - Mechanical Engineering Technology
University of Cincinnati
Cincinnati, OH06.2005
Associate of Science - Mechanical Engineering Technology
Cincinnati State Technical And Community College
Cincinnati, OH06.2002
Associate of Science - Chemical Technology
Cincinnati State Technical And Community College
Cincinnati, OH09.1996
Skills
- SOP Development
- Team Training
- Excellent Researching Skills
- Problem-Solving Abilities
- Continuous Improvement
- Quality Processes
- Document Management
- Internal Auditing
- Operational Excellence
- Root Cause Analysis
- Test Method Validation
- Sampling Plans
- Quality Planning
- Quality Training
- Preventive Actions
- Certified Quality Auditor ISO 17025
- Risk Assessment
- External Auditing
- Technical Writing
- Corrective Actions
- Quality Management Systems
- Problem Solving
- Control Plan Development
- Document Control
- Change Management
- Design of Experiments
- Documentation and Reporting
- Technical Proficiency
- Documentation Control
- Organizational Skills
- Quality Assurance
- Validation Techniques
- Process Improvement
- Gage R&R Studies
Timeline
Principal Associate/ Lab Quality Manager
LyondellBasell Industries
04.1997 - Current
Bachelor of Science - Mechanical Engineering Technology
University of Cincinnati
Associate of Science - Mechanical Engineering Technology
Cincinnati State Technical And Community College
Associate of Science - Chemical Technology
Cincinnati State Technical And Community College
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