Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
CIW
Timeline
Generic

Marcus Walker

Orlando,FL

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Delievery Driver

Papa John's
06.2020 - 10.2023
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.

Customer Service/Cashier Assistant

Sam's Club
01.2017 - 06.2020
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Team Associate

Orlando School Of Cultural Dance
06.2013 - 08.2017
  • Enhanced team productivity by streamlining communication and implementing efficient task management systems.
  • Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
  • Led team efforts in achieving project milestones while maintaining high-quality standards throughout all deliverables.
  • Maintained strict compliance with industry regulations, minimizing risk exposure for the organization at large.
  • Mentored junior colleagues, fostering professional development and career growth opportunities within the company.
  • Promoted a positive working environment through effective conflict resolution strategies and open lines of communication among team members.

Cleaning Team Leader

Alpha And Omega LLC
08.2021 - Current
  • Improved team efficiency by implementing streamlined cleaning processes and schedules.
  • Enhanced client satisfaction through consistent high-quality service delivery and attention to detail.
  • Reduced employee turnover with effective hiring, training, and ongoing performance management of cleaning staff.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Developed tailored cleaning plans for clients with unique requirements or specialized facilities.
  • Built strong relationships with vendors, negotiating favorable pricing terms for cleaning products and equipment purchases.

Education

GED -

Maynard Evans High School
Orlando, FL
2016

Skills

  • Communication skills
  • Spelling skills
  • Dependability
  • Flexibility
  • Hard Work
  • Dedication
  • Determination
  • Employee Evaluation
  • Invoice Processing
  • Enforcing Safety Protocols
  • Department Coordination
  • Washing Windows
  • Handling Procedures
  • Staff Training
  • Routine Maintenance
  • Mopping and Buffing Floors
  • Budget Tracking
  • Stocking Bathrooms
  • Task Prioritization
  • Inventory Restocking
  • Health and Safety Compliance
  • Cleaning and Sanitation

Accomplishments

  • Supervised team of 10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

CIW Certified) Cash Handling Cashiering Certifications and Licenses Driver's License October 2015 to June 2024

CIW

I am CIW certified. I know how to use microsoft,spreadsheet and basic trouble shooting and etc.

Timeline

Cleaning Team Leader

Alpha And Omega LLC
08.2021 - Current

Delievery Driver

Papa John's
06.2020 - 10.2023

Customer Service/Cashier Assistant

Sam's Club
01.2017 - 06.2020

Team Associate

Orlando School Of Cultural Dance
06.2013 - 08.2017

GED -

Maynard Evans High School

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Marcus Walker