Marcus Ware
San Jacinto,CA
Overview
9
9
years of professional experience
Work History
Delivery Driver
Uber Eats
Garden Grove, CA
01.2022 - Current
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Notified customers of delays to decrease calls to support.
Merchandise Specialist
ActionLink
Irvine, CA
11.2019 - 01.2022
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales for the given brands I was representing.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Regularly engaged with co-workers to share in-depth information on items I was in charge of, to help drive sales.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Listened to customer needs to identify and recommend best products and services.
- Displayed appropriate signage for products and sales promotions.
- Produced sales documents, finalized deals and filed records.
Barista Shift Lead
Tapioca Express Inc.
Irvine, CA
06.2016 - 06.2019
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Supported highest standards of conduct and service to support company reputation.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Greeted customers at front counter, answering questions and inputting specialty coffee and tea orders into POS system.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of how to work while meeting the company's standards.
Education
High School Diploma -
Tahquitz High School
Hemet, CA05.2013
Skills
- High Quality Customer Service
- Marketing and Sales Techniques
- Dependable and Reliable
- Flexible
- Team Player
- Self-sufficient
Timeline
Delivery Driver
Uber Eats
01.2022 - Current
Merchandise Specialist
ActionLink
11.2019 - 01.2022
Barista Shift Lead
Tapioca Express Inc.
06.2016 - 06.2019
High School Diploma -
Tahquitz High School
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