Marcus White
Dallas ,TX
Summary
Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.
Overview
14
14
years of professional experience
Work History
REGIONAL SOLUTIONS REPRESENTATIVE
ACDI
01.2023 - Current
- Built and managed relationships with reseller partners and end-users to achieve sales goals and drive customer satisfaction
- Delivered tailored print management and workflow solutions, including expertise in software like PaperCut and complementary hardware
- Conducted product demonstrations and provided technical consultations to align solutions with customer needs
- Collaborated with internal teams, including engineers and support staff, to ensure seamless implementation and customer success
- Maintained in-depth knowledge of print management technologies and industry trends to provide innovative recommendations
- Traveled within the assigned region to attend client meetings, events, and training sessions, ensuring hands-on support
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
INSIDE SALES REPRESENTATIVE
ACDI
06.2022 - 01.2023
- Built and maintained relationships with reseller partners and clients to drive revenue growth
- Conducted outreach via phone and email to generate new business opportunities and expand the customer base
- Assisted clients and resellers with quotes, proposals, and product knowledge to close deals effectively
- Collaborated with account managers and the sales team to meet and exceed sales goals
- Utilized CRM tools to track leads, monitor sales activities, and manage customer interactions
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
- Supported the sales team with training and education on ACDI's product portfolio, including PaperCut solutions
- Played a key role in coordinating with technical teams for seamless product deployment and customer onboarding
CASE MANAGER
VETERAN FAMILIES
10.2014 - 06.2022
- Provide holistic and comprehensive case management service to all clients
- Assess client needs to ensure they receive all available resources
- Develop and sustain relationships with V3Gate LLC existing clients, building rapport as a personable and trusted representative
- Partner and develop relationships with local hotels and negotiate lower rates for clients
- Visit community agencies to partner with them for clients
- Conduct outreach presentations to community partners
- Input accurate and complete data for clients into database
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
LICENSED INSURANCE AGENT
LIBERTY NATIONAL
06.2018 - 05.2019
- Build relationships with business owners and their employees
- Called/visited 60+ warm leads each week to explain client base
- Presented agency products to business owners and their employees
- Prepared necessary paperwork to process insurance sales and renewals
- Submitted up-to-date activity in production logs to agency management for review
- Presented Insurance policy options to individual client’s base on their needs
- Maintained up to date knowledge of company policies and products to better protect employees and their families
FAMILY SERVICE WORKER
DEPT. OF HUMAN SERVICES
09.2010 - 10.2014
- Secured background information and interviewed parties involved
- Discussed investigative findings and observations with supervisor and recommended the opening of protective services, foster care, or supportive services cases
- Developed a case plan to establish goals, objectives, tasks, and time frames for all parties involved provided counseling and guidance to clients in defining their needs, interests, and courses of action
- Referred clients to other professionals, agencies, services, or community resources appropriate to clients’ problems and intervened in crisis situations
- Recruited and trained families
- Conducted home studies and family assessments to determine appropriate child placements
- Visited clients and/or foster parents on a regular basis to monitor progress toward case objectives
- Documented all case work activities and development to prepare court reports for custody hearings
- Presented testimony when necessary
- Investigated suspected child abuse and neglect complaints
Education
Bachelor of Science - Counseling
Central Baptist College
05.2007
Skills
- Customer Relationships
- Product Knowledge
- Presentation Skills
- Independent & Collaborative work
- Negotiation
- Microsoft Office
- Goal-oriented mindset
- Client relationship building
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
Volunteer Experience
- Little Rock Central High School, Assistant Men’s Basketball Coach, 01/18, Present
- Baptist Preparatory High School, Assistant Men’s Basketball Coach, 01/15, 01/18
- Power 92 Jammer Basketball Team, Basketball Player, 01/13, 01/16
- Local churches in Central Arkansas, Volunteer, Over 3,000 hours of volunteer experience demonstrating leadership, teamwork, and commitment to impact others.
- Supported efficient operations at a homeless shelter, preparing meals and organizing supplies.
Timeline
REGIONAL SOLUTIONS REPRESENTATIVE
ACDI
01.2023 - Current
INSIDE SALES REPRESENTATIVE
ACDI
06.2022 - 01.2023
LICENSED INSURANCE AGENT
LIBERTY NATIONAL
06.2018 - 05.2019
CASE MANAGER
VETERAN FAMILIES
10.2014 - 06.2022
FAMILY SERVICE WORKER
DEPT. OF HUMAN SERVICES
09.2010 - 10.2014
Bachelor of Science - Counseling
Central Baptist College
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