Marcus Williams
Transportation and logistics
Hammond,LA
Summary
Proven leader in transportation and logistics, excelling in customer service and route planning. Demonstrated ability to manage high-stress situations, enhancing transportation efficiency. Skilled in fostering professional relationships and optimizing operational workflows. Expert in decision-making and active listening, consistently achieving and surpassing performance metrics. Offering strong foundation in logistics and transportation, eager to learn and develop in dynamic environment. Contributes keen ability to quickly grasp new systems and procedures, bolstered by effective communication and problem-solving skills. Ready to use and develop organizational and multitasking abilities in Management role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Dispatcher
C&S Wholesale Grocers Inc.
09.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 80+ fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Maintained updated and detailed records of calls in physical and electronic database.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Generated reports to track deliveries and maintain proper records and documentation.
- Resolved conflicts between field units, ensuring smooth operation and team cohesion.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Delivery Driver
C&S Wholesale Grocers Inc.
09.2021 - 09.2023
- Delivered packages to various customers grocery chains
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
Transportation Supervisor
Point To Point Transportation
05.2011 - 01.2021
- Managed routing, driver supervision and DOT compliance.
- Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
- Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
- Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
- Planned and established transportation routes, work schedules and operator assignments.
- Improved transportation efficiency by optimizing routes and implementing time-saving strategies.
- Developed strong relationships with clients through consistent communication and excellent customer service practices.
- Enhanced safety measures by conducting regular vehicle inspections and enforcing strict adherence to regulations.
- Addressed issues swiftly, resolving conflicts between drivers, customers, or other stakeholders effectively.
- Improved working conditions for employees and fostered work environment that maximized employee morale and engagement.
- Fostered a culture of continuous improvement within the team by encouraging feedback from drivers on ways to enhance operational efficiency.
- Applied interpersonal and customer service skills in serving as point of contact for customers and staff on subjects such as Deliveries, Schedule changes and Pricing .
- Collaborated with cross-functional teams for seamless coordination in supply chain processes.
- Verified that drivers transported loads safely and complied with state DOT laws.
- Evaluated fleet maintenance requirements regularly, scheduling services accordingly to minimize downtime.
- Maintained compliance with DOT regulations and accurately documented driver qualifications, permits, and equipment information.
- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
- Allocated equipment to meet transportation needs and financial goals.
- Monitored safe operations by conducting field safety audits.
- Monitored and maintained on-time delivery, reliability, service and performance.
Education
No Degree - Administration of Justice
Mt. San Jacinto College
San Jacinto, CAHigh School Diploma -
Perris High School
Perris, CA06-1991
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Dispatching procedures
- Time management
- Prioritizing calls
- Problem-solving
- Customer relations
- Route navigation
- Routing orders
- Service coordination
- Work order management
- Maintaining call metrics
- Customer relationship management
- Schedule coordination
- Route planning
- Updating logs
- Dispatching field personnel
- Communication equipment operation
Accomplishments
- Supervised team of 10 staff members.
- Collaborated with team of 50+ in the development of on Microsoft events .
- Achieved on-time delivery by completing schedule changes with accuracy and efficiency.
- Documented and resolved delivery, labor and on-site delays which led to avoidance of schedule interruptions.
Certification
- Professional Truck Driver Certification.- United States Truck Driving School
Languages
English
Full Professional
Timeline
Dispatcher
C&S Wholesale Grocers Inc.
09.2023 - Current
Delivery Driver
C&S Wholesale Grocers Inc.
09.2021 - 09.2023
Transportation Supervisor
Point To Point Transportation
05.2011 - 01.2021
- Professional Truck Driver Certification.- United States Truck Driving School
No Degree - Administration of Justice
Mt. San Jacinto College
High School Diploma -
Perris High School
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