Nigel Morgan
Houston
Summary
Experienced server and bartender with a strong background in hospitality and team leadership. I bring several years of hands-on restaurant service along with management experience where I trained staff, handled operations, and kept teams running smoothly. Known for providing great customer service, staying organized, and keeping a calm, positive attitude during busy shifts.
Overview
11
11
years of professional experience
Work History
Lead Operations Specialist
C&S Wholesale Grocers Inc.
04.2024 - Current
- Use strong organization and problem-solving skills in fast-moving environments.
- Streamlined inventory management processes to enhance accuracy and reduce discrepancies.
- Coordinated cross-functional communication to optimize operational workflows and improve efficiency.
- Developed training materials for new team members, fostering a collaborative work environment.
- Implemented process enhancements that improved order fulfillment times and customer satisfaction levels.
Server/Bartender
Le Meridien Hotel
05.2023 - 02.2025
- Delivered exceptional customer service in high-pressure dining environment.
- Managed multiple tables efficiently, maintaining attention to detail throughout service.
- Resolved customer complaints promptly, ensuring positive dining experiences and repeat business.
- Upsold menu items effectively, contributing to increased sales and enhanced guest experience.
General Manager
District 7
02.2021 - 09.2024
- Managed staff scheduling, optimizing labor costs and maintaining coverage.
- Led staff meetings to foster communication and address operational challenges effectively.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Guard and Grace
Server
04.2022 - 10.2023
- Delivered exceptional fine dining experiences through attentive service and menu knowledge.
- Suggested wine pairings to go with specific menu items.
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
Airman
Navy
12.2014 - 06.2018
- Managed equipment and supplies in a secure environment.
- Followed strict safety and cleanliness standards.
- Assisted with equipment maintenance and repairs.
- Supported daily operations and compliance requirements.
Education
Associate of Arts - Accounting And Finance
Houston Community College
Houston, TX06-2027
Skills
- Bartending & drink prep
- Customer service
- POS & cash handling
- Fast-paced multitasking
- Team communication
- Inventory management
- Cleanliness & sanitation
- Problem-solving
Timeline
Lead Operations Specialist
C&S Wholesale Grocers Inc.
04.2024 - Current
Server/Bartender
Le Meridien Hotel
05.2023 - 02.2025
Guard and Grace
Server
04.2022 - 10.2023
General Manager
District 7
02.2021 - 09.2024
Airman
Navy
12.2014 - 06.2018
Associate of Arts - Accounting And Finance
Houston Community College