David Flores
Midvale,UT
Summary
Dynamic lead operations specialist with expertise in operational excellence, project management, and team leadership. Proven ability to enhance efficiency and elevate customer satisfaction through effective process improvements and training initiatives.
During my time with Discover Card I was SME over card production. My duty's involved setting up all core applications. (Endtrust Adaptive Issuance. Application unlocks and programs Credit/Debit Cards). (Syntera/DPP Endtrust application responsible for receiving and breaking out card jobs for embossing/Programming). (Bell & Howell IQ application responsible for matching and attaching to Bowe inserters). (Infoship responsible for receiving emergency and next day credit/Debit orders. Infoship would do matching and attaching credit cards to critical timing customers. This also included setting up communication between Discover card and Fedex). For each of application listed included working with vendors with associated applications. This included from ordering of servers and coordination cable vendors to working with other support teams for operation systems cyber security standards Database configurations and vendor hardware communications to Discover servers. Also masking sure need's approved sites are whitelisted and setting up firewall rules to supported hardware. I started SME operations work in 2012 to current status.
Overview
18
18
years of professional experience
Work History
Lead Operations Specialist
Discover Card
Salt Lake City, UT
06.2008 - Current
- Led process improvement initiatives to enhance operational efficiency and reduce errors.
- Managed cross-functional teams to streamline workflow and optimize resource allocation.
- Developed training programs for staff to ensure compliance with industry standards and best practices.
- Implemented data analysis tools to monitor performance metrics and drive strategic decision-making.
- Coordinated project timelines and deliverables, ensuring alignment with organizational goals.
- Collaborated with stakeholders to design solutions that improved customer satisfaction ratings.
- Facilitated regular training sessions to promote continuous learning and skill development among team members.
- Enhanced operational efficiency by streamlining processes and implementing new systems.
- Facilitated communication between departments, promoting a collaborative work environment that fostered innovation.
- Managed risk by establishing contingency plans and safety protocols for various operational scenarios.
- Ensured compliance with industry regulations, maintaining up-to-date knowledge on relevant laws and guidelines.
- Conducted regular audits of operational procedures to identify inefficiencies and areas for improvement.
- Led a team of specialists in executing daily operations, ensuring timely completion of tasks.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
High School Diploma -
Valley High
Sandy, UT06-1999
Skills
- Operational excellence
- Scheduling coordination
- Logistics management
- Workforce planning
- Customer relationship development
- Operational planning
- Operations management
- Incident reporting
- Staff supervision
- Team Training
- Quality assurance
- Project management
- Performance monitoring
- Data analysis
- Employee development
- Risk management
- Project planning
- Delegation
- Root-cause analysis
- Production
- Change management
- Logistics coordination
- Process optimization
- Engineering
- Technology
- Productivity management
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Attention to detail
- Time management
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Effective communication
- Adaptability and flexibility
- Decision-making
- Active listening
- Relationship building
- Task prioritization
- Team building
- Operational efficiency
- Self motivation
- Analytical thinking
- Conflict resolution
- Goal setting
- Professionalism
- Strategic planning
- Continuous improvement
- Business analysis
- Adaptability
- Crisis management
- Problem-solving aptitude
- Performance management
- Process improvement
- Idea development and brainstorming
- Contract negotiation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Network Communication Issue] which led to Successful onboarding new vendor solutions.
- Achieved Successful by introducing Vendor software/Hardware assets for beginning to end of cards production.
- Collaborated with team of seven in the development of Bell & Howell/Bowe/Addaptive Issuance/Infoship Syntera/Data processing production Barnes quality assurance application. All os needed to run and flow to create credit/Debit cards.
- Documented and resolved Blockers when standing up new hardware and software solutions which led to successfully setting up card production floor to produce all Discover credit/debit cards..
- Collaborated with team of eight teams in the development of Bell & Howell Bowe,Endtrust Addaptive Issuance, Barnes QC applications,Data Processing Production/Syntera Infoship,Cash valley cable/power vendor supporting infrastructure.. Ensuring Department is ready for production from beginning to end.
- Supervised team of 7 direct team staff members. Also working with many support teams fro product owners to outside vendors. Resulting in successful launch's of card application.
Timeline
Lead Operations Specialist
Discover Card
06.2008 - Current
High School Diploma -
Valley High