Tara Knipfing
Middle Island,NY
Summary
Driven Lead Operations Specialist with a proven track record at JPMorgan Chase, enhancing operational efficiency and customer experience through expert compliance management and cross-functional collaboration. Skilled in operations management and workforce planning, achieved significant improvements in quality assurance and regulatory adherence without compromising service standards. Achieved Perfect Branch Review Audits 2023 & 2024
Overview
17
17
years of professional experience
Work History
Lead Operations Specialist
JPMorgan Chase
2007.02 - Current
- Approve large cash transactions such as Certificate of Deposit, Money transfers.
- Over see and approve day to day Operations such as; Bank Secrecy Act and other various Compliance Activities, Cash Flow, Customer Experience.
- Collaborated with cross-functional teams to identify areas for improvement
- Maintained high standards of quality assurance through routine inspections of facilities, equipment, and employee performance.
- Conducted regular audits of operational procedures to identify inefficiencies and areas for improvement.
- Ensured compliance with industry regulations, maintaining up-to-date knowledge on relevant laws and guidelines.
Education
Regents Diploma - Business Administration
Bayport-Blue Point High School
Bayport, NY06.1995
Skills
- Operational Excellence
- Scheduling Coordination
- Workforce Planning
- Business process reengineering
- Customer Relations
- Management
- Operations Management
- Task Delegation
- Staff Supervision
- Team Training
- Compliance Management
- Employee Development
- Delegation
Timeline
Lead Operations Specialist
JPMorgan Chase
2007.02 - Current
Regents Diploma - Business Administration
Bayport-Blue Point High School