Melanie Snyder
Bloomfield
Summary
Operations-focused leader with over three years of progressive experience supporting multi-site service areas, coordinating logistics, and driving workflow improvements. Demonstrated ability to lead teams, optimize processes, and maintain high standards of accuracy, compliance, and customer service. Adept at training staff, resolving operational challenges, and supporting organizational goals through strong communication and leadership.
Overview
3
3
years of professional experience
Work History
Lead Operations Specialist
AdaptHealth
Durango, CO
04.2024 - Current
- Lead daily operations including logistics, delivery coordination, intake, and documentation accuracy across a multi-site service area.
- Train, mentor, and onboard new staff; provide ongoing development and performance support.
- Serve as primary escalation point for complex issues involving compliance, workflow exceptions, and customer concerns.
- Monitor operational reports, identify inefficiencies, and implement corrective actions to improve productivity.
- Develop training materials and lead sessions for service teams and cross-functional partners.
- Prepare performance reports and operational insights for leadership review.
- Ensure compliance with HIPAA, OSHA, accreditation standards, and internal SOP's.
- Support logistics and respiratory staff, providing leadership coverage when management is off-site.
Operations Specialist
AdaptHealth
Durango, CO
04.2023 - 04.2024
- Supported daily operations for medical equipment delivery, setup, and patient service coordination.
- Navigated EMR systems to obtain, verify, and enter patient and insurance information.
- Conducted insurance verification, eligibility checks, and prior authorizations.
- Ensured compliance with payer guidelines, Medicare/Medicaid rules, and internal procedures.
- Assisted with new-hire training and served as a subject matter expert for intake and documentation workflows.
- Participated in process improvement initiatives to enhance customer service and operational efficiency.
- Delivered medical equipment and adhered to PPE, infection control, and safety protocols.
Education
High School Diploma -
Bloomfield High School
Bloomfield05-2000
Skills
- Operations Leadership & Oversight
- Workflow Optimization & Process Improvement
- Staff Training, Mentorship & Development
- Logistics & Multi-Site Coordination
- EMR Systems & Documentation Accuracy
- Insurance Verification & Authorization
- Compliance: HIPAA, OSHA, Accreditation
- Performance Metrics & Reporting
- Root Cause Analysis & Problem Resolution
- Customer & Patient Service Excellence
- Microsoft Office & Excel Proficiency
Timeline
Lead Operations Specialist
AdaptHealth
04.2024 - Current
Operations Specialist
AdaptHealth
04.2023 - 04.2024
High School Diploma -
Bloomfield High School