Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

COURTNEY BROWN

Mason

Summary

To attain a position that will enable me to use my strong background in logistics, transportation, and customer support. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement.

Overview

7
7
years of professional experience

Work History

Lead Operations Specialist

Bridge Logistics Inc
11.2021 - Current
  • Collected customer feedback and made business adjustments to improve retention and satisfaction.
  • Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
  • Tracked shipments and trucks out on deliveries.
  • Monitored market and negotiated rates based on trends.
  • Planned routes for various shipments according to special events, customer needs and weather.
  • Stayed updated on latest knowledge in transportation and logistics to provide relevant solutions to clients.
  • Communicated with drivers and dispatch to coordinate delivery schedules.
  • Operated computer systems to track shipments to improve efficiency and accuracy.
  • Collaborated with team members to resolve challenges and improve productivity.
  • Continued relations that the broker built with customers
  • Observed and tracked consignments to verify timely deliveries and accurate invoicing.
  • Negotiated and arranged transport of goods with shipping or freight companies.

Compliance Team Lead

Bridge Logistics Inc
11.2021 - Current
  • Developed and maintained compliance database, tracking all compliance activities and documents.
  • Maintained up-to-date knowledge of current and emerging compliance regulations.
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
  • Monitored and assessed compliance risks associated with operational processes and procedures.
  • Investigated and documented all violations of compliance regulations to determine necessary improvements.

Hostess

DESHA'S AMERICAN TAVERN
09.2016 - Current
  • Accepted and organized reservations and prioritized reservations to accommodate customers.
  • Addressed guest requests or complaints and escalated major complaints to manager.

Inside Sales Associate

Cooper Electrical Sales
08.2019 - 11.2019
  • Worked with customers to establish their needs, create solutions and ensure a smooth sales process.

Receptionist

BECKER ELECTRIC
02.2019 - 07.2019
  • Excel at handling a variety of customer service and administrative tasks and resolve customer issues with expediency.

Education

University Of Cincinnati
Cincinnati, OH

West Virginia University
Morgantown, WV

William Mason High School
Mason, OH

State Tested Nursing Assistant

Warren County Career Center
Lebanon, OH

Skills

  • Client Relationships
  • Proficient in Word, Excel, and Powerpoint
  • Telephone and email etiquette
  • Creative problem solving
  • Good listening skills
  • Multi-line phone talent
  • Team Leadership
  • Policies and Procedures Implementation
  • Market Research
  • Logistics Management
  • Operations Management
  • Good Communication
  • Organization and Time management
  • Customer Retention
  • Customer Service
  • Organizational Management
  • Schedule Management

Affiliations

Alpha Omicron Pi

Timeline

Lead Operations Specialist

Bridge Logistics Inc
11.2021 - Current

Compliance Team Lead

Bridge Logistics Inc
11.2021 - Current

Inside Sales Associate

Cooper Electrical Sales
08.2019 - 11.2019

Receptionist

BECKER ELECTRIC
02.2019 - 07.2019

Hostess

DESHA'S AMERICAN TAVERN
09.2016 - Current

University Of Cincinnati

West Virginia University

William Mason High School

State Tested Nursing Assistant

Warren County Career Center

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COURTNEY BROWN