Marcus Williams
Hayward,CA
Summary
Motivated IT professional with excellent execution skills and planning abilities focused on delivering support on tight schedules. A team player who encourages others to meet demanding targets. Always willing to learn new skills and easy to train
Overview
15
15
years of professional experience
Work History
Desktop Deployment Technician
Sutter Health
Oakland, CA
08.2021 - 03.2022
- Organized repair and replacement of PC components and systems across various healthcare settings.
- Assisted users with software and hardware troubleshooting to identify issue causes.
- Maintained IT supplies inventory by documenting in AssetExplorer.
- Upgraded operating systems using network PXE boot and Zero Touch Install methods.
IT Internship
Bay Area Community Health
Fremont, CA
06.2020 - 07.2020
- Facilitated patient enrollment for online portal MyChart through targeted outreach initiatives.
Utilized Epic EMR to streamline patient data management and improve sign-up efficiency.
Lead Stock Associate
Daiso
Hayward, CA
11.2016 - 10.2017
- Mediated crew disputes to promote a collaborative work atmosphere.
- Maintained organized work areas to enhance productivity and ensure safety.
- Operated forklifts, pallet jacks, hand trucks, and overhead cranes for efficient item transportation.
- Conducted regular cycle counts and product audits to assist with inventory management.
Warehouse/Dispatch Clerk
Integrity Retail Distribution
Hayward, CA
07.2012 - 10.2014
- Unloaded incoming products from trucks, sorted items in staging areas, and transported goods to storage locations.
- Received deliveries, scanned packages, and updated orders in internal database.
- Examined packages for damage and notified vendors regarding replacement needs.
- Tracked inventory, conducted cycle counts and audits, and resolved issues to maintain accuracy.
- Managed shipment billing, receipts, packaging slips, drivers' load manifests, and logbooks.
- Communicated with customers, vendors, shippers, and internal staff to verify statuses and schedule deliveries.
- Created, confirmed, revised, and canceled reservations to accommodate changing customer needs.
IT Desktop Technician
Bayside Solutions
Dublin, CA
09.2010 - 10.2025
- Configured new employee workstations, including all hardware, software, and peripheral devices.
- Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
Skills
- Software upgrades
- Hardware upgrades
- Technical troubleshooting
- Hardware/software configuration
- Application installations
- Equipment repair
- Clerical
- Critical thinking
- LAN/WAN
- Leadership
- Windows 10
- Windows 7
- Mac
- Microsoft Office
Timeline
Desktop Deployment Technician
Sutter Health
08.2021 - 03.2022
IT Internship
Bay Area Community Health
06.2020 - 07.2020
Lead Stock Associate
Daiso
11.2016 - 10.2017
Warehouse/Dispatch Clerk
Integrity Retail Distribution
07.2012 - 10.2014
IT Desktop Technician
Bayside Solutions
09.2010 - 10.2025