JUNIOR LEBRON
Miami,FL
Summary
Resourceful DESKTOP SUPPORT with exceptional insight and knowledge of WINDOWS OPERATIVE SYSTEMS , HARDWARD AND NEWORK SYSTEM . Offering 29 years of experience providing expert-level support to users envarioment enterprices. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Familiar with Windows, Linux and Mac OS environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Desktop Support Technician
IKATU.US
MIAMI, FL
11.2022 - Current
- Oversaw hardware, software and networking component monitoring, testing and installation to assist maintenance and migration.
- Lent technical support, consulting and implementation services to maintain system performance thresholds.
- Support for end User on instalation of TV, Internet, Domotic systems, A/V entretainment systems
IT Support Specialist
CEDIMAT
DOMINICA REPUBLIC
2008 - 2010
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
- Monitored IT use to maintain compliance with established processes, policies and guidelines.
- Oversaw equipment and system operations, surveying for potential security vulnerabilities and upgrade needs.
- Adhered to internal IT policies on user credentialing to support access management of digital assets.
- Installed and supported desktop software titles and add-ons.
- Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
- Maintained working knowledge of current hardware and equipment by completing required training and reading applicable literature.
IT Consultant
ISAGIO INSURANCE
MIAMI, FL
2012 - 2016
- Provided technology consultation for growing businesses, making recommendations and upgrading existing systems.
- Monitored client computer network operations, from planning and budgeting to installation, maintenance and support.
Education
IT DIPLOMA - Information Technology
IT ACADEMY
MIAMI01.2016
Some College (No Degree) - IT Network, Hardware , Operative Systems
UNIVERDIAD DEL CARBIE
DOMINICAN REPUBLIC 01-2006
Skills
- Hardware upgrades
- Service desk support
- Application installations
- Hardware diagnostics
- Customer support needs assessment
- LAN/WAN/VPN
- Technical troubleshooting
- Software upgrades
- Computer maintenance
- Equipment repair
- Hardware configuration
- PPE use
- Working collaboratively
- Conflict resolution
- Analytical
- Leadership
- BLS AND CPR Certified
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
- Certified A+ [2006-Actual
- CCNA TRAINING 2016
- WINDOWS 2012
Timeline
Desktop Support Technician
IKATU.US
11.2022 - Current
IT Support Specialist
CEDIMAT
2008 - 2010
IT Consultant
ISAGIO INSURANCE
2012 - 2016
IT DIPLOMA - Information Technology
IT ACADEMY
Some College (No Degree) - IT Network, Hardware , Operative Systems
UNIVERDIAD DEL CARBIE