Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

JUNIOR LEBRON

Miami,FL

Summary

Resourceful DESKTOP SUPPORT with exceptional insight and knowledge of WINDOWS OPERATIVE SYSTEMS , HARDWARD AND NEWORK SYSTEM . Offering 29 years of experience providing expert-level support to users envarioment enterprices. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Familiar with Windows, Linux and Mac OS environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Desktop Support Technician

IKATU.US
MIAMI, FL
11.2022 - Current
  • Oversaw hardware, software and networking component monitoring, testing and installation to assist maintenance and migration.
  • Lent technical support, consulting and implementation services to maintain system performance thresholds.
  • Support for end User on instalation of TV, Internet, Domotic systems, A/V entretainment systems

IT Support Specialist

CEDIMAT
DOMINICA REPUBLIC
2008 - 2010
  • Tackled troubleshooting and problem resolution to support end-user technical issues.
  • Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
  • Monitored IT use to maintain compliance with established processes, policies and guidelines.
  • Oversaw equipment and system operations, surveying for potential security vulnerabilities and upgrade needs.
  • Adhered to internal IT policies on user credentialing to support access management of digital assets.
  • Installed and supported desktop software titles and add-ons.
  • Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
  • Maintained working knowledge of current hardware and equipment by completing required training and reading applicable literature.

IT Consultant

ISAGIO INSURANCE
MIAMI, FL
2012 - 2016
  • Provided technology consultation for growing businesses, making recommendations and upgrading existing systems.
  • Monitored client computer network operations, from planning and budgeting to installation, maintenance and support.

Education

IT DIPLOMA - Information Technology

IT ACADEMY
MIAMI
01.2016

Some College (No Degree) - IT Network, Hardware , Operative Systems

UNIVERDIAD DEL CARBIE
DOMINICAN REPUBLIC
01-2006

Skills

  • Hardware upgrades
  • Service desk support
  • Application installations
  • Hardware diagnostics
  • Customer support needs assessment
  • LAN/WAN/VPN
  • Technical troubleshooting
  • Software upgrades
  • Computer maintenance
  • Equipment repair
  • Hardware configuration
  • PPE use
  • Working collaboratively
  • Conflict resolution
  • Analytical
  • Leadership
  • BLS AND CPR Certified

Languages

English
Professional
Spanish
Native/ Bilingual

Certification

  • Certified A+ [2006-Actual
  • CCNA TRAINING 2016
  • WINDOWS 2012

Timeline

Desktop Support Technician

IKATU.US
11.2022 - Current

IT Support Specialist

CEDIMAT
2008 - 2010

IT Consultant

ISAGIO INSURANCE
2012 - 2016

IT DIPLOMA - Information Technology

IT ACADEMY

Some College (No Degree) - IT Network, Hardware , Operative Systems

UNIVERDIAD DEL CARBIE
JUNIOR LEBRON