Marcus Williams
San Tan Valley,AZ
Summary
Dynamic professional with extensive experience in customer service and problem-solving. Proven ability to enhance client experiences through effective communication and collaboration.
Results-driven operations leader with a track record of optimizing processes and driving efficiency. Skilled in managing complex tasks while maintaining exceptional customer service and fostering teamwork. Committed to enhancing overall client satisfaction.
Overview
28
28
years of professional experience
Work History
Uber Drive
Uber Technologies Inc.
Phoenix, AZ
08.2016 - Current
- Delivered exceptional customer service by ensuring passenger comfort and safety during rides.
- Navigated efficiently using GPS technology to minimize travel time and enhance rider satisfaction.
- Maintained vehicle cleanliness and functionality through regular inspections and proactive maintenance.
- Managed ride requests effectively, optimizing routes to increase overall trip efficiency.
- Adapted quickly to various driving conditions while following local traffic regulations and policies.
- Delivered passengers to destinations safely and on time.
Loan Officer
Abode Financial Corporation
Pinetop-Lakeside, AZ
02.2013 - 07.2016
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Negotiated loan terms and conditions with clients to maximize profitability.
Loan Officer
Hamilton Mortgage
Mesa, AZ
10.2009 - 01.2013
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Utilized CRM software proficiently for tracking leads, organizing client information, and planning follow-up communications.
Director of Operations
Lighthouse Mountain Homes LLC
Show Low, AZ
10.1998 - 07.2009
- Cultivated strong relationships with vendors, suppliers, and other external stakeholders to optimize collaboration efforts and achieve mutual benefits.
- Established clear performance metrics for employees at various levels within the organization, driving accountability and excellence across all functions.
- Ensured regulatory compliance across all aspects of the business operations by staying up-to-date with relevant legal requirements and industry standards.
- Oversaw financial planning and budgeting processes, ensuring optimal allocation of resources while minimizing expenses.
Education
Associate of Science - Business Administration And Management
Pima Community College
Tucson, AZ05-1998
Skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Uber Drive
Uber Technologies Inc.
08.2016 - Current
Loan Officer
Abode Financial Corporation
02.2013 - 07.2016
Loan Officer
Hamilton Mortgage
10.2009 - 01.2013
Director of Operations
Lighthouse Mountain Homes LLC
10.1998 - 07.2009
Associate of Science - Business Administration And Management
Pima Community College