Salesforce Analyst Apprentice
Intermountain Healthcare Primary Children's Hospital
2022.07 - 2023.10
- Developed automated customer communication process by implementing third-party tools & applications, resulting in 75% accuracy improvements for over 700 users
- Delivered real-time insights through dashboards & analytics from Salesforce Data, allowing management to identify patterns, trends, and potential customer experience improvements
- Collaborated with the marketing team to segment the subscriber list based on demographics and interests, resulting in a more targeted approach that increased newsletter engagement by 30%.
