Summary
Work History
Education
Skills
Certification
Timeline
Work Availability
Overview
Generic

Marcus Wilson

New York,NY

Summary

Software development professional with experience in developing and designing web applications using HTML, CSS, JavaScript, Angular, Node.js, and React. Adept at developing and deploying complex backend systems, web services and databases.

Work History

Salesforce Analyst Apprentice

Intermountain Healthcare Primary Children's Hospital
07.2022 - 10.2023
  • Developed automated customer communication process by implementing third-party tools & applications, resulting in 75% accuracy improvements for over 700 users
  • Delivered real-time insights through dashboards & analytics from Salesforce Data, allowing management to identify patterns, trends, and potential customer experience improvements
  • Collaborated with the marketing team to segment the subscriber list based on demographics and interests, resulting in a more targeted approach that increased newsletter engagement by 30%.

Deployment Technician

Dell Technologies
04.2022 - 07.2022
  • Conducted installation of over 250 software applications, drivers, and programs for various computer peripherals for user access within the deadline
  • Analyzed customer needs to identify problems with over 200 faulty equipment replacements at customer sites, culminating in a 95% success rate across operations
  • Assembled 130 custom desktop and laptop computers and related hardware to meet standard requirements in a live production environment.

Software Developer Intern

Morgan Stanley
02.2021 - 08.2021
  • Resolved technical issues with proficiency, reducing troubleshooting times by 15%
  • Evaluated and tested up to 10 database connections daily, providing improved methods when possible for a gain in productivity of 20%
  • Debugged and maintained the code of numerous applications to ensure high-quality output, increasing system efficiency by 30%.

IT Technician

BNY Mellon
02.2019 - 10.2019
  • Facilitated live production of equipment by installing, testing, and troubleshooting necessary software applications for 130+ computer peripherals, achieving 95% accuracy
  • Revamp existing technical policies to improve service efficiency and deliver accessible solutions to 260+ customers, resulting in a 10% increase in customer satisfaction ratings
  • Restocked 450+ products with zero inventory discrepancies to maximize organizational effectiveness within the stockroom regulations with 100% compliance
  • Performed hardware upgrades on 200+ computers, completing the job within the deadline while ensuring peak performance levels & eliminating system crash rates by 40%.

Education

Software Engineering -

Multiverse
New York, NY
10.2023

Software Engineering -

Year Up
New York, NY
08.2021

IT support -

Per Scholas
New York, NY
08.2018

Skills

  • Linux line-command
  • Security frameworks, controls, design principles
  • Programming(SQL, Python, JavaScript, HTML)
  • React Native
  • Network Security
  • IT Asset Management
  • Detail-oriented
  • Organizational Skills
  • Agile Methodology
  • Git
  • Expertise in ReactJS

Certification

  • Multiverse Certificate in Full-Stack Software Engineering
  • Google Cybersecurity Professional Certificate

Timeline

Salesforce Analyst Apprentice

Intermountain Healthcare Primary Children's Hospital
07.2022 - 10.2023

Deployment Technician

Dell Technologies
04.2022 - 07.2022

Software Developer Intern

Morgan Stanley
02.2021 - 08.2021

IT Technician

BNY Mellon
02.2019 - 10.2019

Software Engineering -

Multiverse

Software Engineering -

Year Up

IT support -

Per Scholas

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview

5
5
years of professional experience
1
1
Certificate

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Marcus Wilson