Yao Crider
Summary
Decisive professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Fraud Analyst
Apple
03.2020 - Current
- Reviewed and analyzed online orders for fraudulent activity
- Served as a point of contact between customers, banks, internal teams, and shipping couriers
- Analyzed, identified, and communicated trends to team in written and presentation formats
- Took initiative to identify areas of improvement, such as with creating new support documents for how to identify and handle orders and customers in a scammer scenario
- Responsible for training and coaching of other specialists in this role
- Performed System Quality Management User Acceptance Testing requiring flexibility and multitasking.
Platform Safety Analyst
Accenture at Facebook
01.2018 - 03.2020
- Lead investigations into accounts to identify sources of abusive behavior
- Gather and synthesize relevant data, suggesting improvements in the tools and techniques to help scale the team and mitigate future risk
- Interface with legal, law enforcement, and industry partners when appropriate.
POI Analyst
Apex at Apple
08.2016 - 01.2018
- Investigation of client’s requests and thorough data analysis to satisfy their requirements
- Performance of research and interfacing with customers in multiple languages around the world
- Validation of vendor’s information and participating in different projects to help improve tools
- Aiding our business customer’s growth by using Apple Maps as a platform.
Chinese Teacher
Jordan Montessori School
04.2016 - 07.2016
- Taught bilingual Mandarin language class of 10 students
- Record keeping of school documents
- Interacted with parents regarding daily progress of students’ education.
Assistant Librarian
University of Macau
10.2014 - 02.2015
- Cataloged library books and materials
- Performed customer service interacting with students and faculty regarding library materials
- Data entry of library materials and resources.
Administrative Assistant
University of Macau
03.2013 - 08.2014
- Assisted the department in the administration of student affairs including managing the department's mail, supplies and equipment, and scheduling
- Translated and transcribed university documents from Mandarin into English and vice versa.
Education
Data Science Certificate Computer Programing - Computer Information Technology
Austin Community College
Austin, TX08.2024
B.A. - English Education
Yangtze Normal University
2012
Skills
- Programming(SQL, Python)
- Network security
- Linux line-command
- Security frameworks, controls, design principles
- Fraud Prevention and Detection
- Data Analysis
- Fraud Investigations
- Safety Violations
- Risk Level Determination
Certification
Google Cybersecurity Certificate
Languages
Chinese (Cantonese)
Full Professional
Chinese (Mandarin)
Native or Bilingual
Japanese
Professional Working
Timeline
Fraud Analyst
Apple
03.2020 - Current
Platform Safety Analyst
Accenture at Facebook
01.2018 - 03.2020
POI Analyst
Apex at Apple
08.2016 - 01.2018
Chinese Teacher
Jordan Montessori School
04.2016 - 07.2016
Assistant Librarian
University of Macau
10.2014 - 02.2015
Administrative Assistant
University of Macau
03.2013 - 08.2014
Data Science Certificate Computer Programing - Computer Information Technology
Austin Community College
B.A. - English Education
Yangtze Normal University