Newra Hall
Fraud Analyst
Duluth,GA
Summary
Relentless professional known for working hard to determine risk levels. A well-spoken Analyst promoting exemplary talents in reviewing accounts and identifying issues.
Overview
3
3
years of professional experience
Work History
Fraud Analyst
American Express National Bank
12.2022 - Current
- Upheld strict security and safety procedures to protect business, checking and savings accounts from financial losses due to theft or careless mismanagement and fraud
- Gathering and analyzing pertinent data to determine appropriate course of action.
- identifying fraud trends and developing continuous process improvements.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Account Specialist
American Express National Bank
02.2022 - 12.2022
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Determine eligibility for Personal and Business checking accounts
- Record and evaluates personal and financial data obtained from individuals.
- Input high volume of data using standard office hardware and software.
Customer Service Representative
Allstate Corporate
01.2021 - 02.2022
- Resolving service concerns and documenting customer requests, and completing changes to policies.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrates accuracy in processing changes to customer policies based on information provided and identifies opportunities.
- Verify coverage for customers or verify that policy changes were made and provide proof of evidence of insurance documents to customers.
Education
Bachelor's - Graphic Design
The Art Institute of Atlanta
Atlanta, GA2020
Skills
- Database Programming
- Payment processing
- Python
- SQL
- Tableau
- Microsoft Excel
- Microsoft word
- Spreadsheet Development
- Project Management
- Customer Relations
- Credit Card Payment Processing
- Active Listening
- Refund Processing
- Issue and conflict resolution
- Data entry
- Dispute Resolution
Timeline
Fraud Analyst
American Express National Bank
12.2022 - Current
Account Specialist
American Express National Bank
02.2022 - 12.2022
Customer Service Representative
Allstate Corporate
01.2021 - 02.2022
Bachelor's - Graphic Design
The Art Institute of Atlanta
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