Tonii Christopher
Oklahoma City,OK
Summary
Data entry specialist with 20+ years of experience in private and government organizations. Skilled at retrieving, sorting, and processing data in an efficient and accurate manner with a high level of confidentiality. Additional expertise in system backups, programming, and supporting ad hoc projects and analyses. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
32
32
years of professional experience
Work History
Fraud Analyst
Tinker Federal Credit Union
05.2022 - 12.2022
- Responsible for the prevention and detection of potential fraud across all payment channels by reviewing customer accounts
- Scanning customer fraud report forms for processing
- Monitored debit card fraud alerts daily, taking the necessary action to protect customers and the bank
- Reviewed all alerts from external sources, including VISA CAMS, FICO, etc., ensuring that appropriate actions were taken to mitigate potential fraud
- Accurately documented all actions taken on a case
- Verified activities through outbound calls and/or sent potential fraud alert emails to customers
- Reported risk information and findings to the immediate supervisor in a timely manner.
Claims Fraud Analyst
Oklahoma Employment Security Commission
02.2021 - 04.2022
- Provided customer service by establishing a rapport with claimants and state agencies
- Analyzed individual case information by reviewing data accessed through investigative telephone calls, and document images
- Utilized strong organizational skills to manage multiple priorities while working under tight time constraints
- Ensured claim files were properly documented and claims coding was correct
- Referred cases as appropriate to supervisor and management
- Managed claim recovery, including but not limited to subrogation
- Documented all claim information including phone calls and correspondence
- Performed additional functions needed to meet the goals of the claim’s investigations department.
Banking Associate
MidFirst Bank
04.2018 - 10.2020
- Keying and balancing the deposit image files as they are ingested in the item processing software at a rate of 14,000 kph
- Responsible for the collection of all paper transactions and deposits made through various channels (banking centers, mobile phone, ATM commercial remote deposits)
- Placed and processed holds in accordance with Regulation CC.
Systems Application Analyst
Oklahoma State Regents for Higher Education
09.1990 - 06.2020
- Uploaded and transferred critical files and sensitive data from Oklahoma’s 43 universities and colleges with an average turnaround time of 20 minutes via sftp
- Performed analytic studies of existing applications and submitted reports on their ability to meet agency needs
- Reviewed data for deficiencies or errors, corrected any incompatibilities and checked output
- Updated and maintained databases, archives, and filing systems
- Compiled, verified for accuracy, and sorted information in preparing source data for computer entry
- Conducted research and obtained further information for incomplete documents
- Generated reports stored completed work in designated locations and performed backup operations
- Performed document preparation and scanned large files into Documentum
- Assembled complex technical data manuals and documents for developers
- Performed general data entry using PowerPoint, Microsoft Excel, and Word
- Sustained data entry and processing continuity during 3 months of remote work.
Education
AAS - Computer Science & Database Management
Oklahoma City Community College
2011
Skills
- Typing (50 wpm), Microsoft Word/Excel, Fax, Copiers, Scanner, Telephone, 10-Key Data Entry (14,000 KPH), Database Management, System Updates, Programming (SQL/PL Java, C#, Web Focus)
- Team Meetings
- Information Validation
- Fraud Investigations
- Special Projects
Timeline
Fraud Analyst
Tinker Federal Credit Union
05.2022 - 12.2022
Claims Fraud Analyst
Oklahoma Employment Security Commission
02.2021 - 04.2022
Banking Associate
MidFirst Bank
04.2018 - 10.2020
Systems Application Analyst
Oklahoma State Regents for Higher Education
09.1990 - 06.2020
AAS - Computer Science & Database Management
Oklahoma City Community College
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