LaKelle Archibald
Atlanta,GA
Summary
Experienced health services professional with over 5+ years of service-oriented background. Thrives in fast-paced environments and excels at providing quality patient/individual care. Proven ability to establish positive rapport with patients, family, and staff members, ensuring a supportive and collaborative healthcare experience.
Overview
12
12
years of professional experience
Work History
Direct Support Professional
Highland Rivers Behavior Health
Marietta, GA
07.2019 - Current
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained clean, safe, and well-organized patient environment.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Team Member
Chick-Fil-A
Smyrna, GA
11.2018 - 07.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
House Keeping Associate
DCH Health Systems
Tuscaloosa, AL
11.2017 - 11.2018
- Adhered to all DCH Health Systems policies & procedures
- Performing the daily cleaning routine within assigned areas, following the 8 steps cleaning procedures
- Deep cleaning of patient’s rooms & furnishings including dusting, moping, vacuum & waste.
- Reduced linen costs by implementing efficient laundry processes and minimizing wastage.
- Adhered to safety protocols and guidelines, reducing the risk of accidents and injuries on the job.
- Organized housekeeping carts efficiently, streamlining the process for completing assigned tasks in each room or area.
- Assisted with inventory management for supplies and linens, ensuring sufficient stock levels at all times.
- Utilized time management skills effectively to balance multiple tasks simultaneously while adhering to deadlines.
- Provided exceptional customer service by addressing guest concerns promptly and professionally.
- Enhanced guest satisfaction by delivering impeccable housekeeping services and maintaining a clean, welcoming environment.
- Participated in ongoing training programs for personal development and improved job performance.
Customer Sales Rep
Easy Money
Tuscaloosa, AL
02.2013 - 11.2016
- Greeted customers politely while answering their inquiries or directed them to the appropriate personnel according to their specific needs
- Processed customer transactions into their accounts including collection & deposit of money, disbursement of funds and bills & invoices
- Ensured confidentiality of customer & accounts records while maintaining information in database
- Operated common office equipment such as fax machines, phone systems, and file management
Education
High School -
Central High School
Tuscaloosa, AL01.2007
Skills
- Communication
- Critical Thinking
- Computers
- Electronics
- Patient Care
- Safety
- Calmness in Stressful Situations
- Compassion
- Empathy
- Customer Relationship Management
- Relationship Development
- Customer Advocacy
- Goal-Oriented
- Objection handling
- Customer Targeting
Timeline
Direct Support Professional
Highland Rivers Behavior Health
07.2019 - Current
Team Member
Chick-Fil-A
11.2018 - 07.2019
House Keeping Associate
DCH Health Systems
11.2017 - 11.2018
Customer Sales Rep
Easy Money
02.2013 - 11.2016
High School -
Central High School