Marcus Worthy
Mobile
Summary
Dynamic F&I Manager at Encore Chrysler Dodge Jeep Ram with a proven track record in enhancing customer satisfaction and streamlining finance processes. Skilled in negotiation and team collaboration, I successfully implemented upselling strategies that boosted profits while maintaining high service quality. Committed to fostering strong customer relations and driving revenue growth.
Overview
10
10
years of professional experience
Work History
F&I Manager
Encore Chrysler Dodge Jeep Ram
02.2025 - Current
- Assist customers with financing options and product offerings
- Educate clients on vehicle protection plans and service contracts .
- Support the sales team in processing finance applications and obtaining necessary approvals efficiently.
- Gained proficiency in dealership software systems for managing finance processes and tracking customer data effectively.
- Streamlined processes for loan applications, resulting in faster approvals and increased customer satisfaction.
- Worked closely with other departments to resolve any issues that arose during the sales process, maintaining a seamless experience for customers.
- Evaluated credit applications and provided recommendations for approval or denial based on thorough risk assessments and financial analysis, ensuring responsible lending practices were followed consistently.
- Maintained a strong understanding of industry trends and changes through ongoing professional development.
- Established strong relationships with lenders, negotiating competitive rates for customers and improving loan approval rates.
- Implemented new strategies for upselling F&I products, leading to increased profits without sacrificing customer satisfaction.
- Collaborated with sales team to maximize revenue opportunities while maintaining high levels of customer service.
- Enhanced dealership profitability through the successful sale of finance and insurance products.
- Completed, reviewed and processed paperwork to finalize sales.
- Performed quality assurance checks on all purchases and contract details.
- Proactively identified solutions for customers experiencing credit issues.
General Sales Manager
Encore Chrysler Dodge Jeep Ram
11.2024 - Current
- Developed sales strategies to enhance customer engagement and drive revenue growth.
- Analyzed market trends to identify potential business opportunities and adjust tactics accordingly.
- Monitored inventory levels to ensure product availability aligns with sales forecasts and demand.
- Trained and mentored junior sales staff on product knowledge and effective selling techniques.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
General Sales Manager
American Car Center
01.2016 - 12.2019
- Managed sales team, providing training and support to improve product knowledge and sales techniques
- Oversaw daily operations, ensuring high levels of customer satisfaction and service quality.
- Analyzed market trends to identify opportunities for growth and competitive positioning.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Skills
- Teamwork and collaboration
- Multitasking
- Excellent communication
- Customer satisfaction
- Customer relations
Accomplishments
2022 eep, Mopar and RAM Expert
2022 Wagoneer Ambassador
2018 Manager of the year for 700+ used cars sold
Timeline
F&I Manager
Encore Chrysler Dodge Jeep Ram
02.2025 - Current
General Sales Manager
Encore Chrysler Dodge Jeep Ram
11.2024 - Current
General Sales Manager
American Car Center
01.2016 - 12.2019
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