Marcus Wright II
Houston,TX
Work Preference
Summary
Dynamic and goal-oriented professional with extensive experience in engaging high volumes of customers and providing tailored merchandise recommendations. Strong ability to create a solid rapport that drives efficiency. Managing and maintaining precise records. Proven track record of thriving in high-pressure environments, consistently achieving safe and beneficial outcomes. Committed to delivering exceptional customer service and fostering positive experiences.
Overview
10
10
years of professional experience
Work History
Sales Associate
Advanced Auto Parts
09.2023 - Current
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
Firefighter
City of Saginaw Fire Department
02.2020 - 07.2023
- Duties of this position include daily station and apparatus cleaning and maintenance
- Departmental procedures, map study, and operational fireground skills were the focus of a one year probationary period I successfully passed
- Experience of driving multiple fire apparatus both emergency and non-emergency was gained on a regular basis
- I also was also able to participate and assist with instruction on multiple types of training
- As a fast paced department, since hiring on, I have been on more than 200 fire oriented calls, along with countless vehicle accidents
- Basic first aid proficiency was taught and reviewed annually.
Customer Assistance Representative
Morley Companies
09.2019 - 02.2020
- Answered incoming calls and emails from customers regarding inquiries, complaints, and requests.
- Resolved customer issues with patience and understanding.
- Performed data entry of customer orders into the system.
- Generated reports on customer inquiries, feedback, and satisfaction levels.
Customer Service Representative
Morley
12.2019 - 02.2020
- Morely is a General Motors contracted call center
- The task I was responsible for included answering phone calls with General Motor vehicles
- This position let me build interpersonal communication skills.
Seasonal Firefighter
Grayling Fire Department
06.2019 - 09.2019
- This was seasonal employment that allowed me to incorporate both firefighting skills and provide cooperative military assistance
- I was also able to learn about aircraft fire suppression
- Military vehicle specific firefighter and rescue tactics were taught.
Assembly Line Worker
Hemlock Semiconductor
02.2018 - 05.2019
- Recognized defective material and reported issues to management.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Completed accurate assembly work by positioning and aligning components.
- Monitored assembly line operations and identified any issues or problems that arose.
- Inspected finished products for quality assurance purposes.
Security Officer
Teachout Security Solutions
01.2017 - 11.2017
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Completed incident reports to record security or loss prevention incidents.
- Documented security-related situations and submitted in-depth reports to superiors.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
Security Officer
Coventry Health Care
09.2015 - 04.2017
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Completed incident reports to record security or loss prevention incidents.
- Documented security-related situations and submitted in-depth reports to superiors.
- Searched individuals and baggage for weapons and other prohibited items.
- Monitored surveillance cameras and responded to suspicious activity.
- Enforced access control measures in accordance with established procedures.
Sales Associate
Best Buy
10.2015 - 01.2016
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Collected payments and provided accurate change.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Demonstrated product features and benefits for customers' needs.
Education
No Degree Attained -
Delta College
Saginaw, MIHigh School Diploma -
Heritage High School
Saginaw Twp., MI05.2013
Skills
- Emergency Response
- Alarm Response
- Community Education
- Medical Response
- Equipment Evaluation
- Public Education
- Incident Safety
- First Response Services
- First Aid and CPR
- Complex Problem-solving
- Quick Adaptation
- Ability to Follow Orders
Accomplishments
- Saginaw Fire Department Unit Citation; Pin In Accident
- Saginaw Fire Department Unit Citation; Capsized Boat Rescue
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Full Professional
Timeline
Sales Associate
Advanced Auto Parts
09.2023 - Current
Firefighter
City of Saginaw Fire Department
02.2020 - 07.2023
Customer Service Representative
Morley
12.2019 - 02.2020
Customer Assistance Representative
Morley Companies
09.2019 - 02.2020
Seasonal Firefighter
Grayling Fire Department
06.2019 - 09.2019
Assembly Line Worker
Hemlock Semiconductor
02.2018 - 05.2019
Security Officer
Teachout Security Solutions
01.2017 - 11.2017
Sales Associate
Best Buy
10.2015 - 01.2016
Security Officer
Coventry Health Care
09.2015 - 04.2017
No Degree Attained -
Delta College
High School Diploma -
Heritage High School
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