Summary
Overview
Work History
Education
Skills
Awards
Languages
Certification
Timeline
Generic
Marcus D. Reynolds

Marcus D. Reynolds

Los Angeles,CA

Summary

Dedicated and results-driven Branch Operations Manager with over 20 years of experience in the pest management industry. Seeking an opportunity to lead and growth and diversity, which allows me to leverage my expertise in operational excellence, team leadership, and customer-focused solutions to drive exceptional service and business growth. Committed to upholding the highest industry standards while achieving operational efficiency and client satisfaction. Resourceful Branch Manager adept at increasing productivity and efficiency through streamlining operations. Possess strong skills in team leadership, customer relationship management, and financial oversight. Excel in communication, problem-solving, and adaptability, ensuring seamless branch operations while fostering a positive work environment.

Overview

26
26
years of professional experience
2
2
Certification

Work History

Branch Manager

Purcor Pest Solutions
Los Angeles, CA
05.2024 - Current
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with established policies, procedures and regulations governing banking operations.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.
  • Implemented internal control procedures to minimize risk exposure and maximize profitability.
  • Managed staff scheduling, hiring and training processes.
  • Conducted regular performance reviews for all employees in the branch.
  • Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
  • Resolved escalated customer complaints in a timely manner.
  • Created reports summarizing operational performance metrics for senior management review.
  • Identified opportunities for process improvement initiatives within the branch.

Pest Inspector

All-In-One Pest Eliminators
Antioch, USA
09.2020 - 05.2024
  • As a Pest Control Inspector at All-In-One Pest Eliminators, my role is to conduct thorough inspections of residential and commercial properties to identify and assess pest infestations.
  • I am responsible for providing expert recommendations, implementing pest control strategies, and ensuring customer satisfaction.
  • Property Inspections: Conducted detailed inspections of properties to identify pests, their entry points, and the extent of infestations.
  • Pest identification: Accurately identified various pests, including rodents, insects, and other unwanted wildlife.
  • Recommendation: Provided clients with professional recommendations for pest control treatments and preventive measures.
  • Treatment Implementation: Executed pest control strategies, including applying pesticides, setting traps, and implementing exclusion measures to eliminate infestations.
  • Customer Education: Educated clients on nature of pest problems.

Assistant Manager

Dewey Pest Control
02.2018 - 01.2020
  • Ensured compliance with safety regulations and company policies.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Created reports on sales trends, inventory levels, and financial data.
  • Communicated regularly with customers to gain insights into their needs.
  • Established processes for monitoring customer satisfaction levels.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Managed customer service inquiries and complaints in a timely manner.

Branch Operations Manager

Rollins Inc. dba Orkin Pest Control
09.1999 - 09.2017
  • Company Overview: Fortune 500 Company, recognized for exceptional sales performance in the top 5% of the company.
  • As the Operations Manager for Rollins Inc. dba Orkin Pest Control, I was responsible for overseeing all aspects of the company's pest control branch operations.
  • My role involved managing a team of pest control technicians, ensuring the delivery of high-quality services, and optimizing operational efficiency.
  • Successfully improved operational efficiency through optimized scheduling and resource allocation.
  • Implemented a comprehensive safety training program that reduced workplace accidents.
  • Led a team that achieved a customer satisfaction rate of over 98% through effective communication and problem-solving.
  • Reduced operational costs by implementing cost-effective procurement strategies.
  • Ensured 100% compliance with all pest control regulations, resulting in zero regulatory violations during my tenure.
  • Reporting and Documentation-Maintain accurate records of services rendered, customer information, and inventory. Generate operational reports and provide regular updates to senior management.
  • Fortune 500 Company, recognized for exceptional sales performance in the top 5% of the company.
  • Consistently ranked as the top Branch Operations Manager in the Western Region for the past 10 Years.
  • Exceeded annual sales targets by an average of 25% over consecutive years.
  • Contributed to a 31% increase in overall branch revenue from 2014-2017.

Education

Integrated Pest Management Courses -

Purdue University

Integrated Pest Management Courses -

Texas A&M

Integrated Pest Management Courses -

AIB International

Skills

  • Team Leadership
  • Operational Planning
  • Quality Assurance
  • Customer Relations
  • Training and Mentoring
  • P & L Budgeting
  • Systematic flow analysis
  • Mergers and acquisitions
  • Inventory and Equipment Management
  • Safety and Compliance
  • Cost Control
  • Reporting and Documentation
  • Performance evaluation
  • Financial reporting

Awards

PRESIDENTS CLUB MEMBER, Rollins Corporation (Fortune 500 Company)

Languages

English

Certification

  • Branch 2
  • Branch 3

Timeline

Branch Manager

Purcor Pest Solutions
05.2024 - Current

Pest Inspector

All-In-One Pest Eliminators
09.2020 - 05.2024

Assistant Manager

Dewey Pest Control
02.2018 - 01.2020

Branch Operations Manager

Rollins Inc. dba Orkin Pest Control
09.1999 - 09.2017

Integrated Pest Management Courses -

Purdue University

Integrated Pest Management Courses -

Texas A&M

Integrated Pest Management Courses -

AIB International

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