Marcus Farley
PHILADELPHIA,PA
Summary
Dynamic retail leader with over 12 years of experience in driving operational excellence and cultivating talent in high-volume environments. Expertise in store operations, merchandising, and omnichannel initiatives supports a strong analytical and results-oriented approach. Recognized for coaching high-performing teams to enhance customer experiences while consistently delivering impressive business outcomes. A commitment to fostering a culture of excellence and innovation positions as a valuable asset to any organization.
Overview
13
13
years of professional experience
Work History
Store Manager
Rally House
Exton, PA
08.2023 - Current
- Elevated store scorecard from 10th percentile to 88th percentile within 12 months of rollout
- Reduced shrink by nearly 50%, from 1.51% to 0.83%, while achieving 46.8% comp sales and exceeding YTD projections by 22%.
- Lowered pick exception rates from 21% to 3% and cut average order pick time from 16 to 3 hours.
- Increased average transaction value from $64 to $72 and units per transaction from 1.6 to 2.3.
- Reduced employee turnover from 23% to 7% through talent development and coaching.
- Led relocation to a new store and implemented creative merchandising and brand-focused strategies to enhance customer experience.
- Directed company-wide omnichannel sales initiative, including creation of video training for rollout.
Exceutive Team Leader
Target
Philadelphia, PA
03.2021 - 08.2023
- Increased department sales by elevating merchandising standards, improving adjacency accuracy, and executing seasonal transitions with precision.
- Improved salesfloor readiness by streamlining routines, leading to faster replenishment and stronger guest engagement.
- Consistently exceeded weekly and quarterly sales goals through strategic planning and daily workload alignment.
- Coached and developed Team Leads and Team Members, resulting in multiple internal promotions and improved bench strength for the district.
- Improved team performance by implementing clear routines, holding effective huddles, and driving accountability through performance conversations.
- Raised Best Team Survey scores by fostering a positive, inclusive culture rooted in recognition and clear communication.
- Improved backroom accuracy and on-hand integrity by reinforcing SOPs and driving audit disciplines.
- Increased fulfillment productivity (OPUs, Ship-from-Store, and Pick Times) while maintaining high accuracy and guest satisfaction scores.
- Reduced data integrity issues by partnering across teams to correct outs, fix sales floor capacities, and improve vendor delivery routines.
- Led storewide workload during weekends, nights, and peak business hours, ensuring strong performance across all departments.
- Supported new store openings including Philadelphia's first Small Formatted stores in center city which turned into huge successes resulting in additional stores opening around neighborhoods throughout philadelphia
Co-Manager
Walmart
Eddystone, PA
05.2018 - 03.2021
- • Drove strong year-over-year sales growth by optimizing merchandising, improving inventory flow and in-stock readiness, streamlining freight processes, and using data-driven insights to adjust inventory strategies and maximize sales opportunities.
- Improved overall store profitability through effective expense management and labor optimization.
- Increased in-stock accuracy and reduced out-of-stock rates by strengthening inventory processes.
- Reduced shrink through targeted audit routines, process training, and improved asset protection collaboration.
- Developed a high-performing leadership team by coaching Assistant Managers and Department Managers, resulting in multiple internal promotions.
- Improved associate engagement scores by fostering a positive, inclusive work culture focused on recognition and accountability.
- Streamlined freight flow and improved unload-to-floor times, increasing sales floor readiness.
Assistant Store Manager
Wal-mart Stores Inc.
Philadelphia, PA
07.2016 - 05.2018
- Managed over 150 associates and leaders, overseeing staffing, scheduling accuracy, and payroll to meet store goals.
- Reviewed and controlled key financial reports including P&L, bank activity, register shortages, and cash management to ensure operational integrity.
- Oversaw all cash office operations and ensured full compliance with company standards and procedures.
- Trained and developed supervisors and managers to stay current on company directives, processes, and new technologies.
- Fostered a positive, supportive work culture focused on teamwork, accountability, and strong communication.
- Partnered with peers and the Store Manager to resolve storewide operational challenges and drive performance.
- Managed and escalated property and facility issues to ensure a safe and well-maintained environment.
- Ensured consistent execution of company initiatives across all leadership levels through coaching and communication
- Ensure all levels of Management are informed and trained on any new technologies or directives given to the store.
Senior Team Leader
Target
Philadelphia, PA
01.2015 - 07.2016
Team Leader
Target
Philadelphia, PA
07.2014 - 01.2015
Logistics Team Leader
Kmart
Philadelphia, PA
06.2013 - 07.2014
Education
High School Diploma - Musical Education
School of The Future
Philadelphia, PA, United States06-2013
Skills
- Strong organizational skills
- Analytical problem-solving
- Customer engagement
- Store opening and closing
- Inventory management
- Goals and performance
- Team building and leadership
- Operations management
Timeline
Store Manager
Rally House
08.2023 - Current
Exceutive Team Leader
Target
03.2021 - 08.2023
Co-Manager
Walmart
05.2018 - 03.2021
Assistant Store Manager
Wal-mart Stores Inc.
07.2016 - 05.2018
Senior Team Leader
Target
01.2015 - 07.2016
Team Leader
Target
07.2014 - 01.2015
Logistics Team Leader
Kmart
06.2013 - 07.2014
High School Diploma - Musical Education
School of The Future