Marcus James Cortez II
Around the Pool
Helotes
1
Certification
19
years of professional experience
Results-oriented professional skilled in crisis management and prevention. Known for fostering collaborative relationships and delivering exceptional service in challenging situations. Committed to maintaining safety standards and improving operational efficiency in the workplace.
Work History
Immunization Nurse
2 Months- Administered immunizations in compliance with public health guidelines.
- Educated patients on vaccine benefits and potential side effects.
- Collaborated with healthcare teams to streamline vaccination processes.
- Maintained accurate patient records using electronic health systems.
- Served in community outreach programs to increase vaccination rates.
Pool Technician
4 Years 11 Months- Led service teams during peak seasons to enhance workflow efficiency and elevate client satisfaction.
- Conducted routine pool maintenance, ensuring optimal chemical balance and cleanliness.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Performed routine pool maintenance to maintain optimal chemical balance and ensure cleanliness standards.
Associate
1 Year 6 Months- Assisted customers with product selection and inquiries, improving overall shopping experience.
- Organized merchandise displays to enhance store layout and accessibility for customers.
- Operated point-of-sale systems, ensuring accurate transactions and customer service.
- Collaborated with team members to ensure optimal inventory levels and efficient stocking of shelves.
- Collaborated with team members to maintain inventory levels and stock shelves efficiently.
- Trained new associates on operational procedures and customer service best practices.
- Participated in safety training programs to uphold workplace safety standards.
Behavioral Health Specialist/Mental Health Tech
4 Years- Executed comprehensive assessments to identify patient needs and formulate tailored treatment plans.
- Collaborated with multidisciplinary teams to design and implement targeted patient care strategies, enhancing overall treatment outcomes.
- Evaluated patient progress and modified interventions to optimize treatment effectiveness based on feedback.
- Created and presented psychoeducation programs to improve understanding of behavioral health issues among patients and families, fostering better engagement in treatment.
- Facilitated group therapy sessions that promoted a supportive environment, encouraging participants to share experiences and enhance peer support.
- Coordinated group therapy sessions focused on building a supportive environment for participants to share their experiences.
- Delivered detailed instruction on behavioral health protocols, emphasizing best practices for effective patient interactions.
Education
LVN - Nursing
- LVN -License number 1238606 -Texas Board of Nursing
- 3.2 GPA
- Ranked in Top 5% of class
- Behavioral Health Specialist-Mental Health Tech
- Army Achievement Medal
- Army Good Conduct Medal
- Army Global War on Terrorism Medal
- Army National Defense Service Medal
Skills
Strategic issue resolution
Effective leadership skills
Fostering collaborative relationships
Effective time management
Proficient in computer applications
Behavioral management
Client relationship development
Crisis management and prevention
Certification
- Behavioral Health Specialist/Mental Health Technician, U.S. Army - 2007-2011
Timeline
Immunization Nurse
City of San Antonio Metro Health Department
06.2026 - CurrentRead More
Associate
Home Depot
06.2024 - 12.2025Read More
Pool Technician
Around the Pool
09.2021 - CurrentRead More
Behavioral Health Specialist/Mental Health Tech
U.S. Army Medical Command
08.2007 - 08.2011Read More
AMEDD Center And School-US Army Medical Department
from Behavioral Health Specialist-Mental Health Tech
Read More
Galen College of Nursing
LVN from Nursing
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