Marcus J. Oliver Jacobs
Kansas City,MO
Summary
Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of objectivity making decisions, leveraging negotiation, communication, reporting and research skills to facilitate settlements.
Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, time management and problem-solving.
Overview
13
13
years of professional experience
Work History
Independent Insurance Adjuster
State Farm
09.2022 - 09.2023
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Answered questions posed by insured and attorneys.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
Claims Specialist
Buck Roofing & Construction
03.2018 - 05.2021
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Organized sales paperwork, presented proposals and finalized contracts.
- Cold-called leads and closed large number of new sales over several months.
Area Sales Manager
Aspen Contracting
02.2011 - 02.2019
- Built lasting relationships with clients through outstanding customer service interactions.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Increased revenue by productively directing time and resources to applicable areas and exceeding specific sales goals.
- Conducted regular ride-alongs with sales staff to review policy and procedures and benchmark best practices.
Education
Business & Financing -
Johnson County Community College
Overland Park, KS04.1997
Auto Technologies - Automotive Mechanics
Vocational Education
Olathe, KS08.1995
High School Diploma -
Blue Valley North High School
Overland Park, KS05.1995
Skills
- High volume in Sales
- Strong Communication and Interpersonal Skills
- Claims File Management Processes
- Property Adjusting
- Appraisal and Salvage Operations
- Insurance Policy Coverage Knowledge
- Field Inspection
- Building Construction Knowledge
- Professional Development
- Onsite Evaluation
- Advanced Oral and Written Communication Skills
- Report Writing
- Claims File Documentation
- Xactimate Specialist
- Regulatory Compliance
- Underwriting Knowledge
Timeline
Independent Insurance Adjuster
State Farm
09.2022 - 09.2023
Claims Specialist
Buck Roofing & Construction
03.2018 - 05.2021
Area Sales Manager
Aspen Contracting
02.2011 - 02.2019
Business & Financing -
Johnson County Community College
Auto Technologies - Automotive Mechanics
Vocational Education
High School Diploma -
Blue Valley North High School
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