Marcy Asante
Frederick,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Certified Medication Technician
Visiting Angels Living Assistance Services
11.2023 - Current
- Improved patient care by accurately administering medication as prescribed and closely monitoring for side effects.
- Enhanced medication administration efficiency by maintaining an organized system for tracking patients'' medications and schedules.
- Assisted in reducing medication errors by diligently cross-checking prescription information with patients'' medical histories.
- Contributed to a safer healthcare environment by reporting any observed adverse reactions or medication discrepancies promptly.
- Assisted in daily living of my clients.
- Supported patients'' well-being by answering questions about their medications and educating them on potential side effects or interactions.
- Collaborated with nursing staff to ensure proper dosage, timing, and documentation of administered medications for optimal patient outcomes.
- Promoted patient satisfaction through compassionate communication and personalized attention during medication administration rounds.
Certified Medication Technician
Spring Arbor Assisted Living
10.2022 - 12.2023
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Reordered medication to maintain adequate supply.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Monitored patient responses to medication to report adverse reactions quickly.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Followed directions of licensed nurses to administer medications and treatments.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
Member Service Specialist
Sam's Club
11.2020 - 09.2022
- Resolved concerns with products or services to help with retention and drive sales.
- Kept administrative records current and accurate to promote efficiency and team effectiveness.
- Responded to customer calls and emails to answer questions about products and services.
- Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Completed training and worked effectively under high-pressure client services environments.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Delivered functionality assistance via phone and online service platforms.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Sales Associate
Navy Exchange
11.2018 - 08.2019
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Contributed to team objectives in fast-paced environment.
- Trained new employees on customer service, money handling and organizing strategies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Associate of Science - Nursing
Frederick Community College
Frederick, MD12.2024
Master of Arts - Human Resources Management
American Public University System
Charles Town, WV06.2023
Skills
- Operational Procedures
- Medical Records Management
- Patient Health Information Access
- Privacy and Confidentiality
- Company Guidelines
- Patient Admission
- Healthcare Information
singing and reading
Music is food to the soul. Whenever I sing, it relieves me of any stress. I read to acquire more insight and knowledge.
Timeline
Certified Medication Technician
Visiting Angels Living Assistance Services
11.2023 - Current
Certified Medication Technician
Spring Arbor Assisted Living
10.2022 - 12.2023
Member Service Specialist
Sam's Club
11.2020 - 09.2022
Sales Associate
Navy Exchange
11.2018 - 08.2019
Associate of Science - Nursing
Frederick Community College
Master of Arts - Human Resources Management
American Public University System