Marcy Diaz
Tulia,TX
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Overview
5
5
years of professional experience
Work History
Receptionist
Amarillo Vision Specialists
Amarillo, TX
01.2024 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Scheduled and confirmed appointments.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Bartener
Goodfellas
Plainview, TX
01.2022 - 03.2024
- Adhered to state regulations regarding serving alcohol responsibly.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Performed opening and closing duties including restocking supplies.
- Completed regular bar inventories and daily requisition sheets.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Greeted customers and provided excellent customer service.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Effectively multitasked within fast-paced environment.
Optometrist Technician
Vision Affiliates
Lubbock, TX
01.2021 - 05.2021
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Processed patient information into office database.Documented patient care by charting patient condition and treatment in records.
- Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
Receptionist
Southwest Retina Specialists
Amarillo, TX
10.2020 - 01.2021
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Entering data.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed office paperwork, including scanning documents and routing business correspondence.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Maintained front office cleanliness and organized supplies.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Lab Technician
Bayer
Lubbock, TX
07.2019 - 01.2020
- Collected, labeled and stored lab samples according to laboratory specifications.
- Recorded, reported and posted specimen results in company software.
- Maintained, calibrated and troubleshot pH probes, EC meters, balances, automatic pipettes and diluters.
- Produced technical reports detailing pH and moisture percent saturation from saturation paste and EC.
- Gathered biological samples for laboratory tests.
- Supervised cleaning and maintenance of laboratory equipment to prevent errors and breakdowns.
- Handled administrative tasks for laboratory staff and overall operations.
- Recorded known control values from technical instruments to boost reliability and accuracy in test results reporting.
Education
High School Diploma -
Tulia High School
Tulia, TX05.2008
Dental Assistant - Dental Assistant
Virginia College
Lubbock, TXSkills
- Laboratory safety procedures
- Chemical identification
- Clinical lab settings
- Equipment testing and calibration
- Laboratory assay analysis
- Friendly, positive attitude
- Scheduling
- Front desk operations
- Typing speed
- Office equipment operations
- Customer and client relations
Timeline
Receptionist
Amarillo Vision Specialists
01.2024 - Current
Bartener
Goodfellas
01.2022 - 03.2024
Optometrist Technician
Vision Affiliates
01.2021 - 05.2021
Receptionist
Southwest Retina Specialists
10.2020 - 01.2021
Lab Technician
Bayer
07.2019 - 01.2020
High School Diploma -
Tulia High School
Dental Assistant - Dental Assistant
Virginia College
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