MARCY KIKUKAWA
Summary
Compassionate Dog Care Attendant with 3 years of experience in managing canine health and happiness. Strengths include gaining the trust of fearful, anxious and aggressive dogs, caring for special needs dogs, and keenly observing small changes before they become serious concerns. Committed to working collaboratively with management, team members and customers to create a positive environment and ensure the highest standard of service.
Overview
9
9
years of professional experience
Work History
Dog Care Attendant
Pug Nation Rescue Of Los Angeles
Carson, California
09.2023 - 06.2026
- Provided daily care for 50-75 dogs with unique needs, ranging in age from newborn to elderly
- Maintained clean living environments through regular sanitation practices in a grade A facility
- Administered various types of medications for dogs, including oral, topical, and injectable
- Cared for special needs dogs, including expressing bladders and bowels, performing daily stretches, and monitoring dog safety during seizures
- Assisted veterinary technician on a weekly basis with restraining dogs for vaccinations, blood draws, microchips, and suture removals
Marketing Manager
Tiger River Watches
Arcadia, CA
11.2022 - 05.2023
- Developed social media marketing strategies to help brand company and increase sales
- Evaluated and reported on campaign performance to relevant stakeholders and leadership across organization
- Planned advertising campaigns for online, print and other mediums
Marketing Assistant
The Watch Standard
Arcadia, CA
05.2021 - 10.2022
- Deployed weekly email campaigns with compelling copy and CTAs and performed A/B testing to produce a 30% open rate and a 10% click rate
- Created engaging quizzes to generate new leads, resulting in a 29% completion rate and a 7.5% increase in the number of new leads
- Managed Google ads account to increase website traffic and sales
MERCHANDISING MANAGER
Bob's Watches
Newport Beach, CA
08.2017 - 03.2020
- Merchandised over 600 luxury watches for successful e-commerce website to provide positive user experience
- Strategically priced products to reflect current market demand and maximize profits
- Fostered a positive work environment with 100% employee retention
- Delivered exceptional customer service through active listening, providing product knowledge, and recommending products to fulfill each person's unique needs
Education
Bachelor of Arts - Business Administration, Marketing
California State University
Fullerton, CA06.2017
Skills
- Special needs dog care
- Basic dog grooming
- Dog medication administration
- Problem solving
- Attention to detail
- Customer service
Timeline
Dog Care Attendant
Pug Nation Rescue Of Los Angeles
09.2023 - 06.2026
Marketing Manager
Tiger River Watches
11.2022 - 05.2023
Marketing Assistant
The Watch Standard
05.2021 - 10.2022
MERCHANDISING MANAGER
Bob's Watches
08.2017 - 03.2020
Bachelor of Arts - Business Administration, Marketing
California State University