MARCY LARRICK
GEORGETOWN,KY
Summary
Customer service professional with a passion for helping others and simplifying experiences. Demonstrates strong leadership, organizational skills, and proficiency in Microsoft Excel. Eager to leverage skills in customer service and sales to foster positive relationships and enhance customer satisfaction in a new role.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Driver
Amazon Flex
Lexington, KY
05.2023 - Current
- Efficiently delivers packages to customers, ensuring timely and accurate service with a focus on customer satisfaction.
- Meticulously handle packages, maintaining accurate delivery records.
- Implement precise scanning procedures to ensure package tracking integrity.
- Develop creative solutions for complex delivery challenges, adapting to diverse urban and suburban environments.
- Continuously improve delivery strategies.
- Foster positive relationships with customers and team members.
- Analyze delivery patterns and customer preferences to optimize route planning.
Spark Driver
Walmart
Georgetown, KY
05.2023 - Current
- Efficiently deliver packages, optimizing routes to ensure timely customer satisfaction.
- Consistently meet or exceed delivery targets, enhancing service quality.
- Deliver groceries and merchandise to customers, ensuring timely and accurate service.
- Enhance customer satisfaction through reliable delivery.
- Maintain high standards of safety and efficiency.
- Address and resolve customer issues promptly.
Customer Service Representative
Amazon.com
Remote
- Resolved customer inquiries via phone, email, and chat, ensuring high satisfaction and retention rates.
- Streamlined order processes, reducing errors and improving efficiency.
- Provided empathetic support for diverse customer needs, from order placement to fraud concerns.
- Pioneered new approaches to handle complex customer issues, resulting in faster resolution times.
Customer Service Representative
Macy's
Mason, OH
- Resolved customer inquiries via multiple channels, ensuring swift problem-solving and enhancing satisfaction rates.
- Processed orders and returns, ensuring accuracy and timely completion, reducing errors significantly.
Home Health Aide
Marilyn Willey
Hillsboro, OR
- Assisted clients with daily living tasks, enhancing their quality of life.
- Maintained personal hygiene and meal preparation, ensuring client well-being.
- Performed light housekeeping to create a clean and safe environment.
STNA
Auburn Manor
Washington Court House, OH
- Provided compassionate care for elderly residents, assisting with daily living tasks and health monitoring to enhance quality of life.
- Implemented fall prevention techniques, significantly reducing incident rates and improving overall resident safety.
Security Officer
Cal Crim Security
Wilmington courthouse, OH
- Monitored warehouse and surveillance cameras, ensuring safety and security of premises and staff.
- Implemented security protocols, resulting in a significant reduction in unauthorized access incidents.
Education
Associate of Applied Science - Business Management
Southern State Community College
Hillsboro, OH 08.2020 - 05.2022
GED -
Southern State
Hillsboro, OR, USSkills
- Home Care
- Caregiving
- Nursing
- Vital Signs
- Security
- Laundry
- Alzheimer's Care
- Senior Care
- Customer service
- Sales
- Typing
- Driving
- Medical terminology
- Dementia Care
- Patient Care
- Leadership
- Microsoft Excel
- Organizational skills
Personal Information
- Date of Birth: 12/03/81
- Driving License: 1
Timeline
Driver
Amazon Flex
05.2023 - Current
Spark Driver
Walmart
05.2023 - Current
Associate of Applied Science - Business Management
Southern State Community College
08.2020 - 05.2022
Customer Service Representative
Amazon.com
Customer Service Representative
Macy's
Home Health Aide
Marilyn Willey
STNA
Auburn Manor
Security Officer
Cal Crim Security
GED -
Southern State