Shakayla Harper
Jacksonville
Summary
Highly motivated Customer Service professional, handling a high volume of calls in a fast-paced changing environment with minimal supervision. Strong Communication Skills, Comfortable interacting with all levels of Organizations. Able to negotiate and problem solve quickly, accurately, and efficiently. Committed to Quality and Excellence
Overview
15
15
years of professional experience
1
1
Certification
Work History
Driver
Grubhub for Drivers
Jacksonville
01.2021 - Current
- Pick up food and drop off to customers
Med Tech/Caregiver
Discovery Village at Deerwood AL
Jacksonville
10.2022 - 09.2023
- Provided compassionate and personalized care to patients as a Med Tech Caregiver
- Administered medications and treatments according to physician orders, ensuring accurate dosages and proper documentation
- Assisted patients with activities of daily living (ADLs), including bathing, dressing, grooming, and toileting
- Provided emotional support and companionship for patients experiencing loneliness or anxiety
Cleaning Technician
4M Building Solutions
Jacksonville
02.2020 - 03.2023
- Followed established safety protocols to ensure a safe working environment for both staff and customers
- Collaborated with team members to efficiently complete tasks within designated timeframes
- Maintained inventory of cleaning supplies and promptly restocked as needed
- Ensured compliance with health regulations by following proper sanitation practices at all times
- Maintained a clean work area throughout each shift for optimal productivity and safety standards adherence
- Worked independently without direct supervision while maintaining high quality standards
Driver
Uber Drivers
Jacksonville
03.2016 - 09.2021
- Picked up and dropped off passengers
Med Tech/Caregiver
The Cove at Marsh Landing
Jacksonville
05.2021 - 07.2021
- Passed out medications and assisted residents with everyday living activities.
Line Operator
Jacksonfill
Jacksonville
08.2017 - 09.2020
- Monitored production line for any malfunctions or stoppages and troubleshooted issues as needed.
- Inspected product quality at various stages of production process and documented results.
- Maintained accurate records of production output, scrap rates, and other related data.
- Performed regular maintenance and cleaning activities on machines used in the production process.
- Provided assistance to other operators when requested by supervisor or lead person.
- Organized inventory of raw materials needed for production runs, restocking as needed.
- Followed all safety protocols while operating equipment, including wearing personal protective gear when required.
- Loaded materials into machines and monitored machine operations throughout shift.
Caregiver
Home Instead Senior Care
Jacksonville
09.2015 - 08.2017
- Provided routine individualized care to the elderly, convalescents, and/or persons with disabilities.
- Monitored and reported changes in patient health status, while administrating medication, appointments, and health remainders.
- Provided specialized healthcare such as identifying new wounds and changing bandages.
- Provided personal care, such as bathing and dressing patients, while teaching family members to properly care of patient.
- Provided companionship and conversation in addition to grooming and toileting.
- Light housekeeping tasks and meal preparation for elderly, convalescents, and/or persons with disabilities.
- Treated and cared for seniors, their family and property with dignity and respect.
- Communicated with clients in a professional and congenial manner.
Assistant Supervisor
COASTAL INDUSTRIES
Jacksonville
10.2013 - 06.2015
- Processed inventory for delivery and transferred inventory and materials across facilities.
- Accurately sorted, organized, packaged, and labeled store inventory for accuracy.
- Scanned delivered items and reported damaged or missing inventory to reduce shrink.
- Stacked and organized large bulk items, while updating logs and documentation for processing.
- Moved materials from facilities, workstations, pick-up locations, and other locations within warehouse.
- Ensured workspace was free of debris and remove safety hazards from aisles.
- Prepared documentation and inventory for audits to achieve shrink / inventory goals.
Outbound Customer Service Representative
Ordertaking.com
Jacksonville
08.2010 - 10.2013
- Responded to emails sent by prospective clients and order tracking.
- Ensured departments and Account Managers were aware of customer concerns and pending orders.
- Properly notated sales database with any information received via phone or email.
- Assisted with on-the-job training of new employees.
- Ensured outstanding customer service for a positive experience for every new and potential customer.
- Effectively engage with potential customers via phone, text, email, and social media to schedule appointments to sell products and programs.
- Utilized cold calling skills as well as database of leads to conduct outbound calling daily.
- Endorsed current promotions and special offers to increase sales and heighten brand awareness.
Education
High School Diploma -
Sandalwood High School
Jacksonville, FL01.2013
Skills
- Strong communication skills
- Problem solving
- Customer needs identification
- Friendly personality
- Engaging personality
- Relationship management
- Data Entry
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Customer Connect System
- Eagle Soft
- Emulation System
- Siebel System
- Sapphire System
- Senior Care
- Warehouse experience
- Materials handling
- Packaging
- Order picker
- RF scanner
- Picking & packing
- Customer service
- Patient care
- Vital signs
- Dementia care
- Resident's rights
- Caregiving
- Home care
- Assisted living
Certification
- DOT Medical Card, 12/01/21, 12/31/23
- CNA, State Tested Nursing Assistant
Personal Information
Authorized To Work: US
Timeline
Med Tech/Caregiver
Discovery Village at Deerwood AL
10.2022 - 09.2023
Med Tech/Caregiver
The Cove at Marsh Landing
05.2021 - 07.2021
Driver
Grubhub for Drivers
01.2021 - Current
Cleaning Technician
4M Building Solutions
02.2020 - 03.2023
Line Operator
Jacksonfill
08.2017 - 09.2020
Driver
Uber Drivers
03.2016 - 09.2021
Caregiver
Home Instead Senior Care
09.2015 - 08.2017
Assistant Supervisor
COASTAL INDUSTRIES
10.2013 - 06.2015
Outbound Customer Service Representative
Ordertaking.com
08.2010 - 10.2013
High School Diploma -
Sandalwood High School