Elena Madore
Mount Dora ,FL
Summary
Results-oriented, strategic sales professional with 10+ years in the customer relations industry.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements.
Dedicated sales and marketing professional with proven success exceeding goals, retaining customers and maintaining strong reputation for customer satisfaction.
Highly experienced team lead known for exemplary team-building and project oversight skills.
Gifted at working with all types of personalities.
Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth.
Overview
15
15
years of professional experience
Work History
Driver
Uber And Lyft
Orlando, FL
03.2020 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Upheld high standards of professionalism and discretion when working with high-value clients.
Customer Relations, Sales, Marketing
TD Wood Patrick Shawn
Orlando, FL
06.2009 - 03.2020
- Provided effective and timely account support in handling inbound customer requests.
- Shared detailed information about more than twenty-five options to help customers make decisions.
- Maintained customer loyalty by providing fast, friendly and knowledgeable service for routine questions and complaints.
- Reduced process gaps while training new hires on products, software, operational best practices and protocols.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Documented and scoped actions taken to resolve issues after service calls.
- Reviewed account and service histories to identify trends and unaddressed issues.
- Kept customer account information current and accurate by preparing, completing and processing forms and database changes.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Developed, marketed and sold full range of products and support services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new and potential customers.
- Educated associates on mortgage trends and stayed up-to-date on forecasts.
- Achieved perfect attendance and on-time record.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Customer Service Representative
Mark, Fore & Strike Catalogue
Boca Raton, FL
08.2007 - 05.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Education
D.A. - Medical Estetics
Florida College
Ft.Lauderdale 06.2006
Skills
- Superior organization skills
- Telecommunication skills
- Strong communication skills
- Sharp problem solver
- Active listening skills
- Energetic work attitude
- Understanding Customer Needs
- Customer Retention Strategies
- Needs Assessment
- Order and Refund Processing
- Customer Data Confidentiality
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Critical Thinking
- Calm and Professional Under Pressure
- Customer Account Management
- Computer Proficiency
- Inbound and Outbound Calling
- Patient and Empathetic
Timeline
Driver
Uber And Lyft
03.2020 - Current
Customer Relations, Sales, Marketing
TD Wood Patrick Shawn
06.2009 - 03.2020
Customer Service Representative
Mark, Fore & Strike Catalogue
08.2007 - 05.2009
D.A. - Medical Estetics
Florida College