Marcy Perry
San Antonio,TX
Summary
Highly communicative Medical Practice Manager with a background recommending methods to lower overhead costs and improve efficiency. Detail-oriented professional with exemplary skills in alleviating customer issues with tact and handling insurance company disputes. Promoting great leadership and decision making skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Practice Manager
Village Medical
05.2022 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Care Coordinator Supervisor
Bandera Family Health Care
09.2018 - 05.2022
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Developed patient education materials on chronic disease management, empowering patients to take active role in their health.
Campus Registrar
Southern Careers Institute
01.2014 - 12.2018
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured accurate student records by diligently maintaining and updating information in the database.
Education
MBA - Human Resources Management
Keller Graduate School of Management
San Antonio, TXMSaT - Education
The Ohio State University
Columbus, OHMaster of Science - Biology
Ohio Dominican University
Columbus, OHSkills
- Schedule Management
- Staff Management
- Practice Management
- Workflow Management
- Employee performance
- Strategic Planning
- Electronic Health Records
- Payroll Administration
- New Hire Training
- Staff Development
- Human Resources
- Staff Scheduling
Timeline
Practice Manager
Village Medical
05.2022 - Current
Care Coordinator Supervisor
Bandera Family Health Care
09.2018 - 05.2022
Campus Registrar
Southern Careers Institute
01.2014 - 12.2018
MBA - Human Resources Management
Keller Graduate School of Management
MSaT - Education
The Ohio State University
Master of Science - Biology
Ohio Dominican University
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