Edny Medrano Lucero
Atascadero,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Experienced with team leadership and operational management. Utilizes effective communication to delegate tasks and ensure project milestones are met. Track record of enhancing team performance through strong problem-solving and conflict resolution skills.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Village Medical
07.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Crew Lead
Sonic DriveIn
04.2021 - 07.2023
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Pitched in to help on short-staffed job site and to meet looming project deadlines.
Education
Rocky Mountain High School
Fort Collins, COSkills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Crew management
- Teamwork and collaboration
- New hire training
- Proactive problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Village Medical
07.2023 - Current
Crew Lead
Sonic DriveIn
04.2021 - 07.2023
Rocky Mountain High School
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