MARCY RICH
Pinole
Summary
Dynamic Senior Associate at J.P. Morgan with a proven track record in securities management and client relationship development. Successfully onboarded over $200 million in assets while enhancing portfolio reporting through collaboration with developers. Adept at financial analysis and project management, driving efficiency and client satisfaction in fast-paced environments.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Senior Associate
J.P. Morgan
San Francisco
01.2018 - Current
- Works in a complex team-oriented and fast paced environment with advisors, administration and operations teams to deliver a consistent and integrated approach across all Wealth Management products
- Instrumental in onboarding $200 million plus accounts in assets, and introducing new investment opportunities
- Extensive high touch relationship with clients while delivering solutions and ideas for building their wealth and protecting assets.
- Collaborating with in-house, third-party developers and programmers to customize portfolio reports for client.
- Responsible for managing client’s accounts on a daily basis, incoming, outgoing cash and asset reconciliation
Account Manager
Phoenix American Financial Services, Inc.
San Rafael
01.2016 - 01.2017
- Managed multiple non-traded alternative investment funds, private equity, real estate funds and hedge funds
- Liaison between clients, investors, custodians, advisors and brokers
- Responsible for shareholder investor administration, disbursements, correspondence and billing
- Ensured all projects and processes were handled properly for clients, and wrote orders for additional services
- Handled all back-office operations needs for clients, troubleshoot and escalated problems as needed
- Collaborated with programmers to develop proprietary system enhancements and fulfill client requests
- Work directly with upper management in support of business development and client retention efforts
Operations Manager
PCBB Capital Markets LLC
Walnut Creek
01.2009 - 01.2016
- Administered and analyzed fixed income portfolios, while guiding C-Suite on downwards in meeting their business needs
- Successful in supporting continued growth of existing relationships with assets under management of 20MM
- Streamlined procedures to automate the account reconciliation process and increased accuracy and efficiency
- Worked with strategic partner Fidelity to achieve more transparency for customers while cutting monthly custodial fees by 50%
- Provided clients with a customizable application to monitor their portfolio, and enabled participation of all personnel in the decision making process
- Expedited the process of resolving client issues by partnering with our custodian to create specific support groups
- Collaborated with a cross-functional team implementing Salesforce as a useful database tool to collect client/prospect information through the subscription of our targeted newsletter of 55k readers
Product Specialist
Bear, Stearns Securities Corp.
San Francisco
01.2001 - 01.2007
- Developed client training presentations for hedge fund, broker dealer, and investment advisors
- Established product depth on 40 diverse products including, trading, reporting, operations and analytical applications
- Customized applications for high net worth clients managing assets of 1billion+, which created a 10% increase in revenue
- Presented sales demonstrations, focusing on technical, quantitative and risk analysis features for diverse product suites
- Participated in release management of new product rollouts and upgrade releases
- Directed new client migration and integration projects by leading a cross-functional team to optimize the transition
- Expedited the QA process by assisting the department at HQ in NYC on the web-based end user application
- Conducted competitive analysis to support product development team, which became essential in developing proprietary systems that incorporated our client’s wish list
- Collaborated with sales, marketing and product developers to design product demonstrations for prospective clients
Account Manager
Bridge Information Systems
San Francisco
01.1994 - 01.2001
- Successfully converted 80% of existing accounts to the new Bridge platform, from market data provider Telerate
- Managed 50 fixed income and non-equity accounts including BofA, Charles Schwab and JP Morgan
- Product specialist and liaison between technical developers, institutional traders and internal stakeholders
- Customized user applications to maximize usability of desktop and web-based products
- Responsible for developing training guides for fixed income clients
- Trained users on premier charting software, and a suite of financial products and services
- Demonstrated products to brokerage and investment banking institutions
- Responsible for high-net-worth client escalations, steered the process until a timely solution was met
ESDBA Project Management Team
Charles Schwab Trust Company (CSTC)
San Francisco
01.2008
- Part of a team within the External Self Directed Broker Account (ESDBA) group, hired for a specific high profile strategic conversion project of a multibillion dollar Keogh Trust Fund to Schwab as trustee
- Negotiated 5 exclusive contracts between Schwab’s legal department and broker dealer’s compliance personnel
- Monitored the flow of agreements to ensure documentation of approvals
- Prepared and obtained CSTC trustee approval for the participant’s external brokerage accounts
- Supported and worked with product and operations managers to integrate new client information into Schwab’s client portfolio management system
Education
Bachelor of Music - Music Merchandising, Business Minor
University of Miami
Skills
- Securities & Account Management
- Sales Support
- Financial Analysis & Reporting
- Database Management
- Client Relationship Management
- Product Management
- Financial Software Training
- Project Management
Certification
- Series 7 License
- Series 66 License
Timeline
Senior Associate
J.P. Morgan
01.2018 - Current
Account Manager
Phoenix American Financial Services, Inc.
01.2016 - 01.2017
Operations Manager
PCBB Capital Markets LLC
01.2009 - 01.2016
ESDBA Project Management Team
Charles Schwab Trust Company (CSTC)
01.2008
Product Specialist
Bear, Stearns Securities Corp.
01.2001 - 01.2007
Account Manager
Bridge Information Systems
01.1994 - 01.2001
Bachelor of Music - Music Merchandising, Business Minor
University of Miami
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