Marcy Sanders
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
27
27
years of professional experience
Work History
Caregiver
Family Member With Progressive Disease
Jackson, CA
12.2005 - 05.2018
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Provided transportation to doctor's appointments.
- Documented patients mental status, sleep and eating patterns in medical record books.
Assistant Shift Manager
Jackson Rancheria Casino
Jackson, CA
01.1997 - 08.2005
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees making sure they were in compliance with rules and regulations of the casino.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Provider Data Specialist I
Health Care Compare
Sacramento, CA
01.1995 - 09.1996
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Support Assistant
Aetna Life & Casualty
Rancho Cordova, CA
11.1986 - 12.1990
- Organized and developed filing systems for important documents and personal information, maintaining accessibility for associated personnel.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
High School Diploma -
Calaveras High School
San Andreas, CA06.1988
Skills
- Time Management
- Data Entry and Maintenance
- Computer Proficiency
- Administrative and Office Support
- Multi-Line Phone Systems
- Creative Problem Solving
- Multitasking and Prioritization
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Verbal and Written Communication
Timeline
Caregiver
Family Member With Progressive Disease
12.2005 - 05.2018
Assistant Shift Manager
Jackson Rancheria Casino
01.1997 - 08.2005
Provider Data Specialist I
Health Care Compare
01.1995 - 09.1996
Support Assistant
Aetna Life & Casualty
11.1986 - 12.1990
High School Diploma -
Calaveras High School