Marcy Sisson
Zanesville,OH
Summary
Assisted clients with inquiries related to billing and sales. Supported the management of contracts and documents impacting billing processes. Created polished statements and professional business correspondence. Demonstrated efficiency in billing tasks with 4 years of experience. Contributed to resolving discrepancies through attention to detail and problem-solving skills. Collaborated with team members to uphold company values through a strong work ethic. Maintained organization while managing multiple projects accurately.
Overview
8
8
years of professional experience
Work History
Billing Specialist
Spectrum
03.2022 - Current
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Supported company growth initiatives by maintaining a scalable billing infrastructure capable of handling increased volumes of transactions smoothly and efficiently.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked with multiple departments to check proper billing information.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Responded to customer concerns and questions on daily basis.
- Collaborated with customers to resolve disputes.
- Effectively work between 6 different billing /ordering systems. Customer service. Mobile, internet cable and home phone sales handle between 60-100 calls a day.
- Coordinated closely with sales teams to ensure accurate pricing structures were applied consistently across all customers' invoices.
- Collaborated with customers to resolve disputes.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Contributed to sales growth by effectively upselling and cross-selling products based on customers'' needs and preferences.
- Implemented successful sales strategies tailored to individual client needs for optimal results.
Apprentice Optician
Dr Kevin Colopy
02.2020 - 03.2022
- Improved customer satisfaction by providing personalized eyewear recommendations and fitting adjustments.
- Assisted optometrists with patient eye exams, ensuring accurate measurements for prescription lenses.
- Increased sales by presenting customers with a variety of frame styles and lens options tailored to their needs.
- Maintained an organized and up-to-date inventory of frames, lenses, and accessories for efficient customer service.
- Collaborated with team members to create promotional materials for new products or seasonal sales events.
- Educated clients on proper eyewear care and maintenance to extend the lifespan of their glasses or contact lenses.
- Delivered exceptional customer service by skillfully addressing questions or concerns regarding insurance coverage related to vision care expenses.
- Built rapport with clients by taking the time to understand their unique visual needs and preferences for eyewear design or functionality.
- Took measurements such as pupillary distance, ocular center and segment heights.
- Completed both warranty and non-warranty frame repairs for customers.
- Updated display frames with newest styles.
- Made targeted suggested to patients based on facial parameters and stated preferences.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Apprentice Optician
Walmart Vision And Eye Care In Cambridge
05.2018 - 03.2022
- Assisted optometrists with patient eye exams, ensuring accurate measurements for prescription lenses.
- Increased sales by presenting customers with a variety of frame styles and lens options tailored to their needs.
- Maintained an organized and up-to-date inventory of frames, lenses, and accessories for efficient customer service.
- Collaborated with team members to create promotional materials for new products or seasonal sales events.
- Educated clients on proper eyewear care and maintenance to extend the lifespan of their glasses or contact lenses.
- Completed both warranty and non-warranty frame repairs for customers.
- Made targeted suggested to patients based on facial parameters and stated preferences.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Performed basic vision testing for new patients.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Ensured a high level of accuracy in patient records through attentive data entry, supporting seamless communication between opticians, optometrists, and insurance providers.
- Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed.
- Contributed to a professional store environment by maintaining clean displays and organizing frame selections attractively.
- Developed expertise in various lens technologies, offering knowledgeable advice on anti-reflective coatings, progressive lenses, and more.
- Supported store operations by processing orders accurately, managing shipment receipts, and conducting regular inventory audits.
- Strengthened customer relationships through timely communication about order status updates and appointment reminders.
- Enhanced workplace efficiency by cleaning and maintaining optical equipment, ensuring proper function for daily use.
Education
Diploma - undefined
Hamburg Highschool
Hamburg, NY06-1999
Skills
Claims Processing
Contract Preparation
Payment Posting
Records Organization and Review
Billing Systems and Software
Collections
Record Preparation
Denial Management
Organizational Skills
Patient Account Management
Teamwork Abilities
Multitasking Capabilities
Analytical Thinking
Conflict Resolution
Problem Solving Abilities
Electronic Health Records
Insurance Verification
HIPAA Compliance
Claim Submission
Professionalism
Discrepancy Resolution
General Accounting
Word Processing
Payment Processing
Mail Sorting
Customer Service
Job Billing
Accounting Support
Financial Documentation
Financial Transactions
Office Equipment Operation
Bill Payment
Efficient sales transactions
Sales incentive programs
Product sales
Sales and upselling
Retail sales techniques
Accomplishments
Have received 5 Silver awards keeping quarterly metrics in the top 10 percent and 4 bronze awards.
Timeline
Billing Specialist
Spectrum
03.2022 - Current
Apprentice Optician
Dr Kevin Colopy
02.2020 - 03.2022
Apprentice Optician
Walmart Vision And Eye Care In Cambridge
05.2018 - 03.2022
Diploma - undefined
Hamburg Highschool