Marcy Smith
Zephyrhills,FL
Summary
Highly-motivated individual with 17 years experience in Wealth Management with ultra-high net worth clients. Resourceful, hardworking and dedicated to satisfying customers.
Overview
17
17
years of professional experience
Work History
Senior Retirement Specialist
Fiduciary Trust International Company
St. Petersburg, FL
03.2008 - 03.2024
- Conducted detailed research into IRA options suitable for clients' needs.
- Processed IRA contributions, transfers, and distributions.
- Monitored IRA accounts to ensure compliance with Federal regulations.
- Provided technical advice on IRA rules and regulations to clients and internal staff.
- Maintained records of client transactions and account balances in Global Plus system.
- Conducted research as needed to resolve customer inquiries related to IRAs.
- Reviewed IRA documents for accuracy such as beneficiary designations and distribution requests.
- Answered client inquiries regarding all cash transactions.
- Explained various types of IRAs to clients including Traditional, Roth, SEP, SIMPLE plans.
- Provided guidance and support on tax-related issues associated with IRAs.
- Prepared documentation for rollovers from qualified retirement plans into IRAs.
- Opened new IRA accounts for clients.
- Advised clients about contribution limits, withdrawal restrictions and other applicable laws governing IRAs.
- Handled complex IRA issues in death or divorce settlements involving an IRA holder.
- Reviewed legal documents including, but not limited to, Trusts, Letters of Testamentary, and Powers of Attorney.
Transfer Agent Associate
Franklin Templeton Investments
St. Petersburg, FL
12.2006 - 03.2008
- Answered incoming customer calls
- Prepared, input and verified transactions
- Processed basic and complex account adjustments based on inquiries from shareholders and financial advisors
- Kept abreast of current market conditions, fund and company policies
- Performed legal reviews and assisted customers with legal issues
- Processed mutual fund trades upon customers request
Skills
- Client Relationship Building
- Team Mentoring
- Exceptional interpersonal skills
- Ability to prioritize workload
- CIS1 Retirement Specialist Certification
- Proficient with Office 365, including Microsoft Teams
Timeline
Senior Retirement Specialist
Fiduciary Trust International Company
03.2008 - 03.2024
Transfer Agent Associate
Franklin Templeton Investments
12.2006 - 03.2008
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