Melissa Espinoza
Tucson
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
Work History
Retirement Specialist Senior
Arizona State Retirement System
02.2023 - Current
- Customer service, conduct member appointments
- Data entry, auditing of accounts
- Assist members with retirement planning and processing
- Account management
- Responded to clients via web message, email and phone
Sales Lead
White House Black Market
10.2013 - 01.2024
- I was primarily responsible for supporting management in general operations of the store.
- Successfully ensured great customer experience and maximum profitability.
- Reviewed time sheets and other payroll documentation for accuracy.
- I maintained standards to reduce loss prevention.
Operations Manager
Kate Spade
06.2021 - 11.2021
- Ensure accuracy of inventory being shipped/received
- Rapid and adaptive to new changes to reduce theft
- Responsible for training staff on new procedures
- Effective time management with staff & product availability
Relationship Banker
JPMorgan Chase
01.2018 - 06.2019
- Managing over 35 million dollars with assigned households, maintaining relationships through proactively meeting with them to assist with financial needs.
- Demonstrated the ability to engage and educate, establish trust through excellent customer service skills.
- Worked with partners for mortgages, investments and businesses.
- Closely adhered to policies, procedures and regulatory requirements. I operated within risk parameters and compliance.
- Opened bank accounts and other deposit products.
- Arizona Notary Public, registered with NMLS, hold Series 6, Series 63 and Life Insurance License.
Area Manager
Check into Cash
01.2015 - 11.2017
- Arizona Notary Public
- Successfully negotiated over 3000 contracts totaling over 2M in revenue annually.
- Reduced labor costs through extensive staff training & self-development courses reducing turnover.
- Recovered over $500,000 in charged-off debt.
- Resolved 100% of customer issues to maximize customer satisfaction.
- Successfully managed multiple offices increasing growth & profitability by 25% in one year.
- I’ve thoroughly conducted internal investigations after internal theft.
- I’ve audited the offices throughout AZ for company, state, and federal compliance.
- Recruited, hired, and terminated employees. Issued corrective actions.
Education
Bachelors of Science - Business Management
University of Phoenix
Tucson, AZ09.2026
Associates Degree - Business Operations
Brookline College
Tucson, AZ02.2009
Barber
Hollywood Barber College
10.2022
Cosmetology
Tucson College of Beauty
Tucson, AZ03.2022
Skills
- Account management
- Customer service
- Data entry
- Risk assessment
- Financial analysis
- Contract negotiation
- Staff training
- Inventory accuracy
- Loss prevention strategies
- Problem resolution
- Relationship building
- Time management
- Debt recovery
- Team leadership
- Cash flow management
- Client relationship building
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Adaptability and flexibility
- Professionalism
- Client confidentiality
- Customer referrals
Languages
Spanish
Professional Working
Timeline
Retirement Specialist Senior
Arizona State Retirement System
02.2023 - Current
Operations Manager
Kate Spade
06.2021 - 11.2021
Relationship Banker
JPMorgan Chase
01.2018 - 06.2019
Area Manager
Check into Cash
01.2015 - 11.2017
Sales Lead
White House Black Market
10.2013 - 01.2024
Associates Degree - Business Operations
Brookline College
Barber
Hollywood Barber College
Bachelors of Science - Business Management
University of Phoenix
Cosmetology
Tucson College of Beauty