Marcy Sullivan
Relocating To,SC
Summary
Highly-motivated Dental employee with in-depth knowledge and progressive experience in dental and endodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, Dental Insurance Submission, Follow up, and Appeal process. Effective TPA and Direct Contract Negotiator. Able to optimiza and Coordinate Schedule for multiple doctors with extensive calendar obligations. Proficient in Payroll implementation and obligations such as; 401K contributions, census, Workman's Comp Audit submission, Medical Contribution/Deductions. Liaison between dentists and other specialist.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Office Manager
Gillette Dental Care
03.2012 - Current
- Maintain and Expand Single doctor practice to multi doctor practice. 3 General Dentist, 1 Endodontist.
- Helped Expand practice from 3,000 patients to 6,000+.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Followed up on all claims and appeal when necessary.
- Negotiate with TPA and Direct Contracts.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Supervised and led Dental team of 10+.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained Personnel files.
- Managed Payroll for hourly and commissioned employees, and Lead Dentist, practice owner.
- Oversee 401 K plan and Contributions.
- Oversee Medical Coverage and deductions for employees and employer.
- Submitted Payroll Reports and Census Reports for 401K Compliance.
- Complete and Submit Workman's Comp Audits.
- Submit Doctor Credentialing.
- Negotiate Fee Schedules and Network Participation.
Substitute Teacher, K-12
Lebanon Township
05.2007 - 03.2012
- Certified K-5 Teaching Certification
- Middle School Math Certification
- Special Education Certification
Office Manager
Drs. Schaible And Bonner
02.1995 - 08.2005
- Managed day to day operations 2 doctor Dental Office.
Realtor
Weichert
06.1994 - 02.1995
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
Dental Assistant/Receptionist/Manager
Dental Search
08.1992 - 06.1994
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Maintained a full schedule of patients.
Territory Sales Representative
Benco Dental Supply Co
08.1990 - 09.1992
- Maintained relationships with established accounts and prospected new Dental Accounts by calling on Dental Offices and engaging prospects in person. Provide Seminars for Study Club-Second District Dental Society.
Dental Assistant
Leslie Apirian, DDS
09.1985 - 07.1990
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties
Education
Bachelor of Science - Business/Marketing
Ramapo College of New Jersey
Mahwah, NJ06.1990
Skills
- Payroll, 401K Contributions, Census, Workman's Comp Audits
- Information Protection Management
- Schedule Management
- Report Preparation and Analysis
- TPA Insurance Negotiator
- Dental Coding Excellence
- Dental Appeal Resolution Specialist
- Schedule Coordinator
- Employee Performance Evaluations
- Staff Training
- Accounts Payable and Accounts Receivables
- Customer Accounts Management
- Administration and Operations
- Knowledge of Eaglesoft, Dentrix, and Softdent programs
Certification
- NJ Dental X-ray License -Present
- Licensed 1994 to present
Timeline
Office Manager
Gillette Dental Care
03.2012 - Current
Substitute Teacher, K-12
Lebanon Township
05.2007 - 03.2012
Office Manager
Drs. Schaible And Bonner
02.1995 - 08.2005
Realtor
Weichert
06.1994 - 02.1995
Dental Assistant/Receptionist/Manager
Dental Search
08.1992 - 06.1994
Territory Sales Representative
Benco Dental Supply Co
08.1990 - 09.1992
Dental Assistant
Leslie Apirian, DDS
09.1985 - 07.1990
Bachelor of Science - Business/Marketing
Ramapo College of New Jersey
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