Marcine Feterl

• Educate customers on products, services, and promotions
• Received Google Reviews and built customer loyalty
• Accurately enter and process orders
• Handle customer inquiries and resolve issues professionally
• Support team sales goals and contribute to driving store revenue

• Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort. Used various
tools, performed eyewear adjustments and repairs

• Assessed patient eye care needs and provided appropriate eyewear solutions.
• Educated patients on proper lens care and eyewear maintenance.

• Assisted customers in selecting appropriate eyewear based on lifestyle and prescription needs.
• Educated clients on lens options, coatings, and frame styles to enhance satisfaction and performance.
• Styled, dispensed, and resolved eyewear issues to meet customer expectations with exceptional service and professionalism.
• Instructed new contact lens wearers on proper insertion and removal techniques

• Styled, dispensed and troubleshot eyewear to customer expectations with the
highest level of service and professionalism.
• Maximized each sales interaction by educating customers on premium products
including: frame lines, lens enhancements and options, as well as the benefits of
multiple pairs of eyewear.
• Received and dispensed eyewear orders into optical practice management system

• Understand the human eye, including its functions, diseases and conditions which can
  compromise ocular health.
  • Conducted prescription troubleshooting and repaired customer’s frame/lens with
  recommendations for customers inquiring about fit and prescription.
  • Acted as a resource for Customer Experience team on all prescription-related issues.