Open To Work
Nicole Cavazos
Denver,CO
Work Preference
Summary
Experienced with optical dispensing, ensuring accurate prescriptions and optimal lens fittings. Utilizes advanced lens technologies and patient care techniques to enhance vision solutions. Track record of effective communication and patient satisfaction through personalized service.
Proactive sales associate with a strong focus on customer engagement and satisfaction. Demonstrated ability to build lasting relationships and effectively address customer needs, driving loyalty and repeat business.
Overview
24
24
years of professional experience
Work History
Sales Associate
Johnston & Murphy
Denver, CO
08.2025 - Current
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained knowledge of product features and benefits to address customer inquiries effectively.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Implemented visual merchandising strategies to optimize product displays and drive sales engagement.
- Provided personalized service, fostering customer loyalty through follow-up communications and feedback collection.
- Monitored inventory levels, assisting in stock replenishment to maintain optimal product availability on the sales floor.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Increased customer loyalty with personalized shopping experiences and attentive service.
Optician
Urban Eyes Vision Care
Denver, CO
03.2026 - 06.2026
- Assisted patients in selecting frames and lenses tailored to individual vision needs.
- Provided support in conducting preliminary eye examinations and gathering patient history.
- Educated clients on eyewear care and maintenance for optimal performance.
- Maintained inventory of optical products, ensuring availability for customer needs.
- Utilized optical dispensing software to manage patient records efficiently.
- Delivered exceptional customer service, enhancing overall patient satisfaction.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Key Holder Supervisor
White House, Black Market
Denver, CO
11.2024 - 04.2026
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on sales techniques and customer service excellence.
- Managed inventory levels, implementing efficient restocking processes to optimize sales.
- Coordinated visual merchandising strategies to enhance product presentation and drive customer engagement.
- Completed store opening and closing procedures.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Received and counted money.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Processed cash, credit, debit, and check payments.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Opened inventory boxes and restocked shelves.
- Rotated stock according to dates and protocols.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
- Accepted and processed customer returns.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Marked-down clearance items and relocated merchandise to proper store areas.
Sales Manager, Store Manager, Sales Associate
Luxottica Retail
Denver, CO
05.2002 - 04.2026
- Led sales team to achieve targets through effective training and performance management.
- Developed strategic initiatives to enhance customer engagement and drive brand loyalty.
- Analyzed sales data to identify trends, informing inventory management and marketing strategies.
- Implemented innovative merchandising techniques, resulting in improved product visibility and sales performance.
- Collaborated with optometrists to ensure accurate lens prescriptions and fittings.
- Adapted quickly to new technologies and tools within the optical field.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Mentored junior sales staff, promoting professional growth and improving overall team performance.
- Streamlined sales processes, contributing to operational efficiency and enhanced service delivery.
- Coordinated cross-functional collaboration between marketing and operations to align sales objectives with organizational goals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Office Manager
Mountain View Pain Center
Denver, CO
04.2025 - 12.2025
- Managed daily office operations to enhance workflow efficiency and patient satisfaction.
- Coordinated scheduling for staff and patient appointments, optimizing resource allocation.
- Implemented electronic filing systems to streamline document management processes.
- Trained and supervised administrative staff, fostering skill development and teamwork.
- Developed office policies and procedures, ensuring compliance with healthcare regulations.
- Resolved patient inquiries and concerns promptly, improving overall patient experience.
- Collaborated with medical personnel to align administrative functions with clinical needs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Education
No Degree - Business Management
Penn Foster Career School
Scranton, PA05.2029
High School Diploma -
Billings Senior High
Billings, MontanaSkills
- Office management
- Customer service
- Billing
- Scheduling and calendar management
- Payroll processing
- Team leadership
- Staff training and development
- Staff supervision
- Retail operations
- Optical measurements
- Insurance verification
- Optical dispensing
- Retail sales
Timeline
Optician
Urban Eyes Vision Care
03.2026 - 06.2026
Sales Associate
Johnston & Murphy
08.2025 - Current
Office Manager
Mountain View Pain Center
04.2025 - 12.2025
Key Holder Supervisor
White House, Black Market
11.2024 - 04.2026
Sales Manager, Store Manager, Sales Associate
Luxottica Retail
05.2002 - 04.2026
No Degree - Business Management
Penn Foster Career School
High School Diploma -
Billings Senior High