Mardeysia Cade
Hoover
Summary
Highly - skilled with experience encompassing project management and operational leadership. Progressive leadership experiences have created a passion for surpassing service objectives through a combination of delivering excellent results and a strong team leadership. Proven ability to manage complex projects and resolve interpersonal and operational issues.
Overview
7
7
years of professional experience
Work History
Quality Technician
Mollertech
Woodstock
06.2024 - Current
- Utilized measurement tools to assess product specifications and tolerances.
- Maintained cleanliness and organization of the quality inspection area.
- Analyzed quality performance metrics such as scrap rate, yield rate, pass and fail rates to improve overall product quality.
- Ensured that all materials meet required specifications before releasing them for use in production.
- Performed calibration checks on measuring instruments used in the production process.
Retail Banker II
Wood forest National Bank
Tuscaloosa
09.2022 - 05.2024
- Cash handling, sorting customer accounts and building new customer relationships daily.
- Assisted customers with account inquiries and transaction processing.
- Educated clients on banking products and services to enhance usage.
- Managed daily cash transactions while ensuring compliance with policies.
- Collaborated with team members to optimize branch operations and service quality.
- Processed loan applications and conducted credit assessments thoroughly.
- Developed relationships with clients to understand their financial needs better.
- Trained new staff on banking procedures and customer service standards.
Customer Service/Support
Verizon
Remote
09.2018 - 09.2022
- Day to day basis, selling Apple & Samsung products, assisting customers with account issues and restocking store when needed.
- Provided customer service support by answering questions about membership plans and services offered.
- Provided customer service support related to order tracking, returns.
- Provided customer service support through live chat, email and phone.
- Provided customer service support by answering questions related to security policies or services.
- Provided customer service support through phone calls, emails and other forms of communication.
Education
High School -
Clarke County High School
Grove Hill, AlAS - Health & Human Service
Ultimate Medical Academy
Skills
- Project Management
- Effective listening and communicating skills
- Adept learning skills
- Relationship Management
- Recruitment
- Team Leadership/Development
- Microsoft Word
- Microsoft Excel
- Measurement tools
- Customer relationship management
- Compliance monitoring
- Root cause analysis
- Documentation management
- Effective communication
- Team collaboration
- Problem solving
- Attention to detail
- Environmental compliance
References
Available upon request
Professional Highlights
- Wood Forest National Bank, Tuscaloosa, Alabama, Retail Banker II, 09/01/23, Present, Cash handling, Sorting customer accounts, Building new customer relationships daily
- Grove Hill Medical Center, Grove Hill, Alabama, Medical Receptionist, 10/01/22, 08/31/23, Checking in patients, Scheduling first time & follow up appointments
- Verizon, Remote, Customer Service/Support, 09/01/17, 09/30/20, Selling Apple & Samsung products, Assisting customers with account issues, Restocking store when needed
Timeline
Quality Technician
Mollertech
06.2024 - Current
Retail Banker II
Wood forest National Bank
09.2022 - 05.2024
Customer Service/Support
Verizon
09.2018 - 09.2022
High School -
Clarke County High School
AS - Health & Human Service
Ultimate Medical Academy