●MS Office, TEAMS, AI Dynamics 365 CRM, Azure PowerPoint, Outlook, QuickBooks
Mardi Mandel
Remote Case Investigator DOH
Bronxville, NY ,New York, NY
Summary
To Whom It May Concern, This letter is to express my interest in the Recruiter for Charlie Health position listed on your website. Currently, I have been with the Contact Tracing Initiative since January of 2021. I am now a Case Investigator for the VCC DOH. My industry experience, growth mindset, and commitment to achieving results make me a perfect fit for the advertised position. I can complete tasks with minimal supervision and work well on my own, but also enjoy collaborating with others. I carry out my duties to the best of my ability, while always adhering to time constraints. I pride myself on not missing deadlines, and gladly work longer hours when required. My excellent communication skills, positive attitude, and willingness to assist colleagues wherever possible, make me an easy person to work with. With my decades of hi-end customer service I can empathize and convey time sensitive information, while maintaining ongoing follow up encouraging use of community resources.
I have attached my resume that contains further details regarding my skills, experience, and qualifications. Please let me know if there is anything else you require. I would appreciate the opportunity to discuss this position in greater detail.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
3
3
Certificates
Work History
VCC Case Investigator
PCG Consulting
Remote, NY
01.2021 - Current
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
- Performed record keeping by logging client information within secure contact-tracing software.
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
Facilities Coordinator
JCC Mid-Westchester
Scarsdale, NY
01.2015 - 08.2020
- Responsible for supporting the work of the Fitness Center staff, Group Exercise Instructors and Personal Trainers
- Liaison between Members and Trainers matching the two by understanding the client's requirements and communicating them effectively to staff
- Recognized as a performer, accustomed to working under fast paced, high volume, time sensitive conditions; ability to manage multiple responsibilities simultaneously, proactively resolve issues, and consistently exceed established goals and objectives
- Coordinated with Membership Sales to advise new and existing members of complimentary and promotional services available to them
- Ensure the smooth operation of daily work activities and efficient running of the Health Center, communicates club level changes to all Instructors, Trainers and Members
- Implements and supervises the Group Exercise class schedule and coordinates said schedule with general manager
- Responsible for the coverage of any open classes and oversees proper sub procedures
- Promoted conferences, convention, and trade show services by performing tasks such as meeting with professional and trade associations, producing brochures and other publications
Owner/Operator
Fitness Solutions Personal Training Studio
Hartsdale, NY
01.2006 - 10.2015
- Provided company vision and leadership to carry out its mission
- Responsible for all day-to-day operations, Sales, Marketing, Accounting, Client Relations, Retention, Staff hiring and Scheduling
- Increased membership sales and maintained 92% yearly client retention
- Monitored event activities to ensure compliance with applicable regulations and laws
- Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress
- Designed specific workout systems for individual clients based on performance ability.
Marketing Director
SCG Lease
Stamford, CT
09.2001 - 12.2006
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Spearheaded market research to identify branding opportunities, cement strategies and sustain loyal customer base.
- Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
- Identified improvement changes regarding key processes for internal controls and accounting procedures.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Group Sales Director / Event Coordinator
Sunburst Holidays
New York, NY
05.1998 - 01.2001
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Organized promotional events and interacted with community to increase sales volume.
- Built deep relationships with Travel Agents, Hotel/Resort owners and Airlines partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
Education
Liberal Arts - Liberal Arts and Social Sciences Business Administration
Westchester Community College
New York 01.1988 - 01.1990
19 Contact Tracing Certificate Brainier Contact Tracer Training Program AAFA Certifications: Personal Training, Advance CPT, Special Populations, Senior Fitness, Nutrition ACE Certifications: Clinical Exercise Specialist - post rehabilitation Cardiac & Orthopedic NASM Certifications Group Exercise, CORE, Stretching, American Red Cross Lifesaver CPR First Aide - undefined
John Hopkins COVID
Skills
Supervisory experience
Software
●Google Sheets, Adobe Acrobat Pro, Data Analysis, CRM software, CommCare NYS Healthcare system
Certification
DOH Case Investigator, John Hopkins Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
VCC Case Investigator
PCG Consulting
01.2021 - Current
Facilities Coordinator
JCC Mid-Westchester
01.2015 - 08.2020
Owner/Operator
Fitness Solutions Personal Training Studio
01.2006 - 10.2015
Marketing Director
SCG Lease
09.2001 - 12.2006
Group Sales Director / Event Coordinator
Sunburst Holidays
05.1998 - 01.2001
Liberal Arts - Liberal Arts and Social Sciences Business Administration
Westchester Community College
01.1988 - 01.1990
19 Contact Tracing Certificate Brainier Contact Tracer Training Program AAFA Certifications: Personal Training, Advance CPT, Special Populations, Senior Fitness, Nutrition ACE Certifications: Clinical Exercise Specialist - post rehabilitation Cardiac & Orthopedic NASM Certifications Group Exercise, CORE, Stretching, American Red Cross Lifesaver CPR First Aide - undefined
John Hopkins COVID
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