Mardi Wollert
Pueblo West,Colorado
Summary
Dedicated customer service professional with 35+ years of experience building strong client relationships, resolving concerns, managing schedules, maintaining records, and delivering exceptional service. Proven ability to communicate effectively, manage multiple priorities, and create positive customer experiences that drive loyalty and retention. Recognized for professionalism, reliability, attention to detail, and the ability to work independently. Seeking a remote Customer Service Representative, Client Success Specialist, or Administrative Support position.
Overview
33
33
years of professional experience
Work History
GENERAL CONSTRUCTION LABORER
Self-Employed
01.2022 - Current
- Communicate with customers regarding project timelines, expectations, and completion status.
- Coordinate multiple projects simultaneously while meeting deadlines.
- Demonstrate strong organization, attention to detail, and independent problem-solving skills.
SELF-EMPLOYED COSMETOLOGIST
01.1993 - 01.2022
- Built and maintained long-term relationships with clients through exceptional customer service and personalized care.
- Managed appointment scheduling, client records, payments, and daily business operations.
- Consulted with clients to identify needs and recommend appropriate products and services.
- Resolved customer concerns professionally and effectively, resulting in high client retention and referrals.
- Maintained accurate records while ensuring compliance with industry regulations and sanitation standards.
RETAIL SALES ASSOCIATE
Otero True Value
01.2011 - 01.2013
- Assisted customers with product selection and answered questions regarding products and services.
- Processed transactions accurately and maintained cash-handling records.
- Supported inventory management, merchandising, and daily store operations.
- Delivered friendly and professional customer service in a fast-paced retail environment.
PRESCHOOL TEACHER
Granada School District
01.1996 - 01.1997
- Maintained positive communication with parents, staff, and students.
- Organized records and classroom activities while ensuring a safe and supportive environment.
- Demonstrated patience, adaptability, and strong interpersonal skills.
Education
Elementary Education
Adams State College
Alamosa, Colorado01-2005
Elementary Education
Otero Junior College
La Junta, Colorado01-2005
Cosmetology Certificate - undefined
Americana Beauty College
Pueblo, Colorado05-1991
undefined
Colorado State University Pueblo
Pueblo, Colorado01-1990
High School Diploma - undefined
Fowler High School
Fowler, Colorado05-1989
Skills
- Customer Service Excellence
- Client Relationship Management
- Phone and Email Support
- Appointment Scheduling
- Conflict Resolution
- Data Entry and Record Management
- Administrative Support
- Customer Retention
- Sales and Upselling
- Problem Solving
- Time Management
- Team Collaboration
- Microsoft Office
- Professional Communication
Timeline
GENERAL CONSTRUCTION LABORER
Self-Employed
01.2022 - Current
RETAIL SALES ASSOCIATE
Otero True Value
01.2011 - 01.2013
PRESCHOOL TEACHER
Granada School District
01.1996 - 01.1997
SELF-EMPLOYED COSMETOLOGIST
01.1993 - 01.2022
Elementary Education
Otero Junior College
Cosmetology Certificate - undefined
Americana Beauty College
undefined
Colorado State University Pueblo
High School Diploma - undefined
Fowler High School
Elementary Education
Adams State College