Marecus Webb
Mount Olive,MS
Summary
Driven leader with a track record at Maximus Federal, enhancing team productivity by overhauling workflow processes and excelling in high-stress customer service scenarios. Skilled in data analysis and employee supervision, I foster innovation and effective communication, significantly improving team performance and customer loyalty.
Overview
2
2
years of professional experience
Work History
Senior Supervisor
Maximus Federal
05.2022 - 06.2023
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
Customer Service Representative
Maximus Federal
06.2021 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Collins High School
Collins, MS05.2008
Skills
- Innovation Skills
- Data Analysis
- Employee Supervision
- Staff Oversight
Timeline
Senior Supervisor
Maximus Federal
05.2022 - 06.2023
Customer Service Representative
Maximus Federal
06.2021 - 05.2023
High School Diploma -
Collins High School
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