Maree Del- Castillo - Garcia

• Coordinated patient care plans to enhance communication among healthcare providers.
• Scheduled and facilitated appointments, improving patient access to services.
• Developed and maintained accurate patient records using electronic health systems.
• Assisted patients in navigating insurance processes and resources effectively.
• Leading the clinic team, supervising clinical care, and managing patient retention and business performance, including aspects like patient flow and staff motivation. Managing administrative duties, coordinating communication between patients and providers. arranging appointments, and ensuring patients receive necessary resources and information.
• Monitored follow-up care and proactively addressed patient inquiries or concerns.

Provided Administrative support for the Laboratory. Phones and identified mail that needs attention. Placed ordered for in-patients and out patients. Collaborating with management on schedules and special events. Ordering materials, daily supplies needed for department.

Provides administrative support to the Executive Director of Foundations and the Director of Facilities, Biomedical Engineering. Efficient in handling calendaring and communications, including Google workplace, greeting, and directing visitors appropriately, and maintaining the office's communication flow. Phones and identifies mail that needs attention. Prepares reports, memos, correspondence, meeting minutes, and special projects, Reviews and edits all written materials. Maintains legal/risk management files. Assist with the extraordinary event coordinator for SRH Foundation Events.

Supported the Department of Nursing with schedule management, travel arrangements, and financial reconciliations. Coordinated and executed special events, enhancing department engagement.

• Facilitated communication between departments to resolve operational issues and improve service delivery.
• Coordinated daily administrative operations to enhance workflow efficiency across departments.
• Developed and maintained filing systems to ensure easy access to patient records and documentation.
• Managed scheduling for multidisciplinary team meetings, optimizing time management for clinical staff.
• Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.

• Master scheduler for Sub- specialties
• Managed scheduling and coordination of appointments for medical staff and patients.
• Assisted in maintaining patient records, ensuring accuracy and confidentiality compliance.
• Led efforts in process improvement projects, enhancing overall service delivery quality.
• Contributed to a positive work environment by fostering open communication among colleagues.
• Delivered exceptional patient experience and managed Epic schedule templates for clinical operations. Oversaw patient administrative procedures, insurance, and billing operations.

• Coordinated patient scheduling and managed appointment logistics to enhance clinic efficiency.
• Assisted in maintaining accurate patient records using electronic health record (EHR) systems.
• Supported clinical staff by preparing examination rooms and ensuring necessary supplies were available.
• Communicated effectively with patients to address inquiries and streamline check-in processes.
• Trained new staff on operational procedures and best practices for patient care support.
• Implemented process improvements that reduced patient wait times and increased satisfaction levels.
• Helped front desk staff register and process patients.
• Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
• Coordinated patient movements through clinic from waiting areas to examination rooms and phlebotomy stations.
• Facilitated efficient patient flow by coordinating appointments, handling insurance verifications, and processing referrals in a timely manner.
• Set appointments for patients and reached out to reschedule appointments due to provider availability.

• Duties included patient check-in/out procedures, insurance authorization and eligibility, clinic scheduling, referrals, and billing.
• Coordinated appointment scheduling, ensuring efficient patient flow and minimal wait times.
• Managed electronic health records, maintaining accuracy and confidentiality of patient information.