Marefel Mahaguay
Cavite City ,Silang
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Reliable individual proudly offering 15 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Bar Supervisor
P&O Cruises Australia
SYDNEY AUSTRALIA , SDYNEY
07.2010 - Current
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Evaluated employee performance periodically through observation, feedback sessions, goal-setting meetings.
- Followed strict recipes and drink measurements to minimize product used.
- Improved team morale by providing ongoing support, training, and opportunities for professional growth.
- Promoted responsible alcohol consumption by enforcing house policies regarding age limits and intoxication levels among patrons.
- Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
- Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Bartender
P&0 CRUISES AUSTRALIA
SYDNEY , Sydney
07.2004 - 07.2009
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Followed strict recipes and drink measurements to minimize product used.
Education
Bachelor In Business Management - Management Information Systems
10.1994
Skills
- Upselling strategies
- Schedule oversight
- Staff Management
- Employee Development
- Promotional Events
- Ingredient Preparation
- Bar Management
- Guest Interaction
- Inventory Management
- Responsible Alcohol Service
- Service-oriented mindset
- Customer Relations
Certification
Proficiency in Survival Craft & Rescue Boats Other
Basic Training
Updating Training Course for Personal Safety and Social Responsibility
Timeline
Bar Supervisor - P&O Cruises Australia
07.2010 - Current
Bartender - P&0 CRUISES AUSTRALIA
07.2004 - 07.2009
Divine Word College of Calapan - Bachelor In Business Management , Management Information Systems
Proficiency in Survival Craft & Rescue Boats Other
Basic Training
Updating Training Course for Personal Safety and Social Responsibility
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