Marelin Builes
Easton,PA
Summary
Accomplished assistant manager with a proven track record in customer service and sales. Demonstrated expertise in sales, personnel supervision, resolving guest issues, and managing company products and services for optimized customer satisfaction. Committed to delivering exceptional customer service and driving sales growth through effective leadership and deep understanding of our offerings.
Overview
5
5
years of professional experience
Work History
Assistant Manager
European Wax Center
07.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands on assistance to customers, assessing needs, and maintaining current knowledge of guest preferences.
- Completed regular inventory counts to verify stock, address discrepancies, and forecast future needs.
- Mentored new and current staff members in their professional development by offering guidance/support in their assigned roles.
- Increased sales through effective merchandising strategies and targeted promotions resulting in a boost of sales for the center.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Front Desk Receptionist
Hand & Stone Massage and Facial Spa
04.2022 - 07.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Guest Service Associate
European Wax Center
10.2021 - 03.2022
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Cashier
Marshalls
09.2019 - 06.2020
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High school diploma - General studies
Easton area High School
06.2020
Skills
- Spanish (Fluent)
- English (Fluent)
- Bilingual
- Customer service
- Cash handling
- Staff Supervision
- Sales Strategies
- Orientation and training
- Multitasking Abilities
- Product and service knowledge
- Staff Training and Development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
European Wax Center
07.2022 - Current
Front Desk Receptionist
Hand & Stone Massage and Facial Spa
04.2022 - 07.2022
Guest Service Associate
European Wax Center
10.2021 - 03.2022
Cashier
Marshalls
09.2019 - 06.2020
High school diploma - General studies
Easton area High School
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