Maren Corbett
West Orange
Summary
Dynamic leader with a proven track record at Kuehne + Nagel in process optimization and customer service. Expertise in driving operational excellence and fostering team collaboration. Utilizes data visualization tools to enhance decision-making and improve service delivery. Resilient approach and effective communication skills consistently elevate customer satisfaction.
Overview
23
23
years of professional experience
Work History
Regional VP, Processes & Systems
Kuehne + Nagel, Inc.
Jersey City
09.2019 - 11.2025
- Identify Process gaps, inefficiencies and automation opportunities across import, export and cross-trade flows
- Drive Process alignments across regions while accommodating local regulatory requirements
- Lead the design, implementation and continuous improvement of Sea Logistics Systems and operational processes across the North America Region (US, CA, MX)
- Collaborate with Global Leadership to translate operational requirements into system enhancements
- Manage system setups, testing UAT and deployment for seafreight-related solutions
- Collaborate with Customer Service, Operations, Finance, IT and commercial Teams across all Modes of Transport to align Business needs with Systems
- Communicated clearly with cross-functional teams to resolve challenges quickly by providing efficient and sustainable solutions to provide Customer satisfaction
- Provide Training, documentation and support to Team members and Customers to improve knowledge on Industry requirements and regulations
- Define and monitor KPIs related to Seafreight Customer Service and operational performance and data quality
- Drive data governance and ensure compliance with global company policies and procedures in a highly-regulated and time-critical environment
Operational Transformation Manager
Kuehne + Nagel, Inc.
Jersey City
04.2018 - 08.2019
- Led the setup of a centralized operational center to support consistent, efficient and reliable Customer and operational excellence across the US
- Coordinated cross-functional teams to facilitate seamless transitions, minimizing disruption to customer experience and operational flow
- Coordinated cross-functional teams to ensure smooth transitions with minimal disruption to customers and operations
- Recruited and selected team members through structured interviews, ensuring alignment with communication, reliability, and customer-service standards
- Design and deliver structured on-the-job training materials for new hires to support consistent service standards
- Assisted customer service teams during on-site visits by providing clear guidance and escalation support.
Interim Country Manager Mexico
Kuehne + Nagel S.A. de CV
Mexico City
11.2017 - 03.2018
- Held full interim responsibility for Mexico’s seafreight business, overseeing Service Delivery, operational performance, Business Development and vendor Management in compliance with Kuehne + Nagel standards
- Collaborated with regional leadership to stabilize financial performance during critical transition period
- Supported key customer relationships during escalations, fostering trust and confidence in Kuehne + Nagel’s service capabilities
- Represented the Mexico seafreight organization in internal leadership forums, communicating performance updates and priorities
- Managed priorities across multiple locations, balancing operational demands with leadership responsibilities
Seafreight Manager Imp/Exp NYC
Kuehne + Nagel, Inc.
Jersey City
01.2015 - 10.2017
- Managed end-to-end import and export seafreight operations, ensuring reliable, compliant and customer-focused service delivery
- Coordinated import and export teams to balance volumes, priorities and capacity in a fast-paced environment
- Directed proactive customer outreach, enabling the team to inform customers of regulatory updates, market developments, and industry changes
- Conducted regular customer site visits (QBR) to review performance, address challenges, discuss growth opportunities and strengthen relationships
- Oversaw financial responsibilities, ensuring timely month-end closings and accurate vendor payments
- Supported team development through coaching, feedback, and regular stand-up meetings
Seafreight Manager Import NYC
Kuehne + Nagel, Inc.
Jersey City
08.2012 - 12.2014
- Managed daily seafreight import operations, ensuring accurate and timely shipment handling in compliance with customs and regulatory requirements
- Coordinated with carriers, terminals, customs brokers, and global internal teams to effectively resolve shipment exceptions
- Prioritized workloads and resources to maintain excellent service levels during high-volume periods
- Reviewed operational performance, implementing process improvements to enhance accuracy and reduce delays, resulting in increased customer satisfaction
- Conducted team briefings and performance check-ins to maintain adherence to company policies, regulations and internal procedures
- Sea Logistics
Global Junior Product Manager Drinks Logistics
Kuehne + Nagel, Inc.
Jersey City
08.2011 - 07.2012
- Supported global operations for Drinks Logistics product at Kuehne + Nagel, providing on-site guidance to enhance operational improvements
- Manage Customer RFQs and QBRs in-person and virtually, providing updates and strengthening business relationships
- Coordinated cross-regional teams to ensure application of processes and adherence to customer excellence standards at all locations
- Organized meetings, prepared materials, and coordinated follow-ups for global product manager to align strategies across regions
- Assisted in preparing reports and performance metrics to support decision-making and service improvements
Seafreight Supervisor Import NYC
Kuehne + Nagel, Inc.
Jersey City
02.2009 - 07.2011
- Supervised import operations team for seafreight shipments from Europe, utilizing german language skills to enhance collaboration with stakeholders and prioritize customer focus
- Monitored team performance and workflow, communicated successes and challenges to leadership, and proposed actionable improvements
- Fostered collaborative team environment, ensured accountability, and maintained consistent operational execution
Seafreight Specialist Import
Kuehne + Nagel (AG & Co.) KG
Bremen
06.2002 - 01.2009
- Prepared, reviewed and submitted import customs entries to German customs
- Coordinated daily inbound shipments ensuring accurate documentation and adherence to customs regulations
- Tracked shipments through all stages, pro-actively identifying delays or discrepancies and notifying relevant teams to minimize impact on delivery schedules
- Communicated with customers to provide timely status updates, address concerns, and offer tailored solutions regarding their cargo
Education
Apprenticeship - Freight Forwarding & Logistics
Kuehne + Nagel (AG & Co.) KG
Bremen, Germany05-2002
High school -
Lise-Meitner-Schule
Stuhr, Germany05-1999
Elementary School -
Stuhr, Germany01-1993
Skills
- Process optimization
- Global Business Intelligence BI
- Data visualization tools
- Excel
- PowerPoint
- Word
- Outlook
- Agile
- Motivational leadership
- Dependable
- Resilient
- Effective communication
- Organizational skills
- Team collaboration
- Multitasking
- Problem solving
- Adaptable
- Self-starter
- Eager to learn
- Detail-oriented
- Empathetic listener
- AS400
- CoreLog
- SaLOG
- MyKN
- INTTRA
- Customer service
- Change management
Languages
English
Full Professional
German
Native/ Bilingual
Timeline
Regional VP, Processes & Systems
Kuehne + Nagel, Inc.
09.2019 - 11.2025
Operational Transformation Manager
Kuehne + Nagel, Inc.
04.2018 - 08.2019
Interim Country Manager Mexico
Kuehne + Nagel S.A. de CV
11.2017 - 03.2018
Seafreight Manager Imp/Exp NYC
Kuehne + Nagel, Inc.
01.2015 - 10.2017
Seafreight Manager Import NYC
Kuehne + Nagel, Inc.
08.2012 - 12.2014
Global Junior Product Manager Drinks Logistics
Kuehne + Nagel, Inc.
08.2011 - 07.2012
Seafreight Supervisor Import NYC
Kuehne + Nagel, Inc.
02.2009 - 07.2011
Seafreight Specialist Import
Kuehne + Nagel (AG & Co.) KG
06.2002 - 01.2009
Apprenticeship - Freight Forwarding & Logistics
Kuehne + Nagel (AG & Co.) KG
High school -
Lise-Meitner-Schule